Counter Service Cashier

Job Overview

Cashier Job Description
FLSA Status: Non-Exempt
Department: Food and Beverage Front of House
Reports to: General Manager, Assistant Manager

General Purpose

The Cashier is the first and last point of contact for Butterbird guests. They are responsible for delivering a warm, efficient, and accurate guest experience at the register, whether in-store or for takeout/delivery. This role requires balancing speed, accuracy, and hospitality to ensure our guests receive the right order, the right way, every time.

Essential Duties

• Greet every guest with a genuine smile, eye contact, and friendly attitude.
• Take accurate food and beverage orders using the POS system; repeat orders back to guests to confirm.
• Process all transactions—cash, credit, and digital payments—efficiently and accurately.
• Manage to-go and third-party delivery orders (e.g., UberEats, DoorDash), verifying accuracy before handing off.
• Communicate clearly with kitchen and expo staff to ensure smooth ticket flow.
• Monitor dining room, beverage station, condiment station, and trash areas to ensure cleanliness and proper stocking.
• Answer guest questions about the menu, allergens, or promotions; escalate concerns to a manager when necessary.
• Execute opening and closing side work, including cash drawer reconciliation.
• Follow all food safety and sanitation guidelines.
• Perform additional duties as assigned by management.

Minimum Requirements

• High school diploma or GED preferred.
• Previous cashier, retail, or food service experience is a plus but not required.
• Ability to multitask in a fast-paced environment.
• Strong verbal communication skills and attention to detail.
• Must be upbeat, reliable, and customer-oriented.

Preferred Requirements

• 1+ years of guest service experience in restaurants or retail.
• Working knowledge of Toast or other POS systems.
• Familiarity with food safety protocols.

Physical Demands

• Frequently stands, walks, talks, and listens.
• Must be able to lift up to 25 lbs occasionally.
• Able to work in a loud, fast-paced environment.

Certificates/Licenses

• ServSafe Food Handler certification preferred.

Job Knowledge, Skills, and Abilities

• Ability to read and communicate clearly in English.
• Attention to cleanliness, safety, and accuracy.
• Excellent people skills with a friendly, approachable demeanor.
• Responsible and trustworthy when handling money and guest transactions.

This job description is not an exhaustive list of all job functions. Management may assign other duties as necessary.