Asset Support Associate

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Asset Support

Your Location: Remote/Anywhere within the USA

You Report To: Associate Manager, Skip Tracing

Your Schedule: Monday to Friday 9:00am - 5:30pm EST

Your Compensation: $19.27/hour plus monthly bonus!

Learn more about our awesome Loss Mitigation team

About the Opportunity:

First Help Financial, voted and certified as a “ Great Place to Work ” by our workforce for the fifth year in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth!

What you will do:

Your responsibilities include but are not limited to:

• Utilize a variety of skip tracing techniques and GPS asset tracking to locate and repossess vehicles.
• Work closely with agents during the repossession process to ensure that all steps are taken to secure the vehicle.
• Keep detailed repossession notes on all accounts within our loan management systems and RDN.
• Analyze loan information to discern pertinent and useful information to locate assets.
• Utilize investigative and repossession software to gather accurate information.
• Upload and document all relevant forms associated with the account and recovery.
• Focus and contribute to the Asset Management Department goals, KPIs, and performance metrics set by the Asset Manager.
• Work closely with internal departments and external vendors to ensure a successful recovery, including making follow-up calls to agencies for status updates.
• Ensure the smooth and effective day-to-day operations of the Asset Recovery Department.
• Ability to communicate effectively to promote efficient, correct workflows and establish positive working relationships across the business.
• Collaborate with team members to develop recovery strategies and share insights on accounts.
• Provide timely and accurate updates to both internal teams and repossession agents.
• Stay updated on industry regulations and best practices related to automobile repossession.

What you bring:

• High School Diploma from an accredited institution or GED equivalent required.
• 1+ year of experience in a repossession-focused role or auto finance industry, with familiarity in best practices and relevant regulations.
• Late-stage collections, post-charge off or recovery experience is preferred.
• Prior experience in automobile recovery or financing industry preferred.
• Self-motivated and able to work effectively, efficiently, and multi-task in a fast-paced environment with minimal supervision.
• Demonstrate professionalism at all times and must possess effective communication skills.
• Results-driven, with a strategic and analytical mindset for problem-solving.
• Proficiency in Microsoft Office Suite (Excel, Teams, Outlook) and skip tracing platforms such as TLO, LexisNexis, or equivalent investigative tools.

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you .
  
  

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.