Call Representative and Finance Assistant - Hybrid/Remote

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: Full time, Monday - Friday, 8:30am – 5:00pm ( Hybrid remote: 3 days in the office and 2 days remote )
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes

Every single day, people miss out on treatment or needlessly pay out of pocket for services due to an incredibly confusing health care system. We are committed to not allowing that to happen to our patients. To deliver on that commitment, we are hiring a Patient Call Representative and Finance Assistant to help patients navigate the system.

In this role, you will be responsible for answering our multi-line telephone system in a prompt, polite, and professional manner providing high quality customer service to all. You will resolve issues in a single call, but you will also be familiar with the whole organization to direct calls to other departments as needed. In this dual role, you will also be providing administrative support to our Chief Financial Officer. Other duties will include:

• Utilizing the EPIC system to register new patients and accurately schedule appointments.
• Answering questions and offering other information in a patient-focused fashion.
• Record minutes for meetings.
• Acting as the CFO’s administrative assistant to help facilitate meetings, organize materials, and aide in all communications.
• Utilizing Care Message platform to increase communication with patients, running relevant reports and creating outgoing patient messages as needed.
• Providing support as needed to the front desk staff in the BMC Clinic
• Provide support to Referral Coordinator with Behavioral Health Authorizations as needed.

Qualifications:

• High School Diploma or equivalency.
• Detail orientation with strong English communication (verbal and written), interpersonal, organizational, telephone, computer (including working knowledge of Microsoft Excel, EPIC EMR, and Care Message preferred) skills.
• Ability to take direction and work positively with a wide range of people.
• Ability to work with indirect supervision successfully.
• Bilingual required – Spanish/English.
• Two years’ experience in a related field preferred.

Compensation and Benefits:

• The compensation starts at $22.00 per hour and increases based on years of experience.

• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation , health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional annual compensation of seven thousand five hundred for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.