Front Office Manager
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel colleagues to reflect Hyatt service standards and procedures
- Competitive Salary: $62,900.00 - 70,700.00
- Health Benefits: Medical, dental, and vision insurance starting after just 30 days
- Perks & Discounts:
- Free and discounted room nights
- Friends & family rates at Hyatt properties
- Discounts on food and beverage
- Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
- Work-Life Balance: Paid time off, including new child leave
- Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
- Growth Opportunities: Tuition reimbursement and robust training programs
- Everyday Conveniences: Meal credit for employees
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
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