Mortgage Loan Processor

Job Description

Job Description

Northpoint Mortgage, recognized as one of the Boston Globe’s 2025 Top Places to Work , is a growing New England–based mortgage lender seeking an experienced Mortgage Loan Processor to join our Operations team. This full-time opportunity is ideal for a highly motivated professional with strong Encompass experience and a customer-focused approach to loan processing.

The successful candidate will bring 3+ years of mortgage processing experience, demonstrate excellent communication skills, and work effectively with loan officers and clients in a fast-paced, collaborative environment. In addition to a positive and supportive workplace culture, Northpoint Mortgage offers competitive compensation, comprehensive benefits, and an excellent work-life balance. This position is based in the Westborough, MA area and offers the potential for a hybrid or primarily remote work arrangement.

Skills & Experience Required

• Minimum of 3 years of mortgage processing experience
• Proficiency with Encompass Loan Origination Software
• Experience with State Housing loan programs
• Non-QM loan experience a PLUS
• Strong verbal and written communication skills with a customer-service mindset
• Ability to prioritize tasks, manage deadlines, and see files through to completion
• Strong problem-solving and multitasking abilities
• Accountability for managing loan production and pipeline flow
• Solid understanding of mortgage fundamentals, including:
  • Conventional, USDA, and VA loan programs
  • Income calculations
  • Running AUS and interpreting findings
  • Reviewing guidelines and resolving complex loan scenarios
• High level of computer and software proficiency

Key Responsibilities

• Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process
• Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams
• Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures
• Proactively communicate loan status updates and address borrower questions or concerns
• Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement

Compensation is commensurate with experience.

Laurie Nelson , Business Development Manager, is available for confidential, immediate interviews. Phone: 603-762-9010 Email: [email protected]