Lead Water Restoration Technician

Job Description

Job Description

Location: Boston-North & South Shore

About Us

RestoPros, one of the fastest-growing restoration companies in the U.S., is excited to expand into Boston - North & South Shore Market. This is a fantastic opportunity to join a high-growth team from the ground up and build a long-term career with a top-tier organization.

We specialize in delivering immediate, high-quality service to residential and commercial clients facing water damage and other property-related emergencies. Our success is built on core values: respect, trust, integrity, and a relentless focus on customer service . RestoPros of Boston-North & South Shore is known for delivering a true “white glove” experience to homeowners and businesses affected by water, mold, smoke, or fire damage.

Position Summary

The Lead Water Restoration Technician is responsible for executing high-quality water mitigation services while leading field operations and maintaining excellent communication with customers, insurance representatives, and team members. This is a hands-on, field-based position that requires technical expertise, leadership, and a strong customer-first mindset. The ideal candidate brings a background in restoration, construction, and mitigation and thrives in a fast-paced, service-driven environment.

This position requires rotating on-call/emergency availability.

Key Responsibilities

• Provide exceptional, empathetic customer service throughout the mitigation process
• Conduct on-site assessments and communicate with homeowners, property managers, and adjusters
• Obtain required documents (e.g., signed work authorizations, COS) before initiating or completing projects
• Perform water mitigation and restoration services according to industry standards and RestoPros protocols
• Create accurate moisture maps, drying logs, and job documentation using industry-specific software
• Write and review estimates using estimating software (Xactimate experience preferred)
• Oversee jobsite cleanliness and safety from start to finish
• Maintain daily job schedules, equipment logs, and documentation
• Supervise, mentor, and develop junior technicians as the team scales
• Maintain a clean, organized work vehicle and ensure tools/equipment are properly stocked and maintained
• Perform regular inspections to ensure quality and compliance with IICRC standards

Qualifications

• 1–2+ years of water mitigation or restoration experience (Required)
• 1+ years of general construction, demolition, or related experience (Preferred)
• IICRC Water Restoration Technician (WRT) certification (Preferred)
• Experience with mold, fire, or smoke remediation (Preferred)
• Proficient with job management software, drying logs, and documentation tools
• Xactimate estimating experience is a major plus
• Strong attention to detail and ability to manage multiple priorities
• Positive attitude, professional demeanor, and a high level of reliability
• Able to work independently and communicate effectively with ownership and team
• Valid driver’s license with a clean driving record
• Must pass background check and driving record screening
• Reliable transportation to and from job sites

Physical Requirements

• Regularly lift 50 lbs. (up to 100 lbs. with assistance)
• Work on ladders and in elevated or confined spaces (e.g., attics, crawl spaces)
• Ability to sit, stand, bend, walk, and perform physical labor for prolonged periods
• Comfortable with repetitive tasks involving pushing, pulling, lifting, and carrying

Compensation & Benefits

• Pay Range: $25.00 – $33.00/hour (based on experience and certifications)
• Paid Time Off & Vacation
• Company-issued technology
• Bonus opportunities
• 401(k) plan
• Professional development and certification assistance
• Potential for advancement in a growing organization

Additional Details

• Job Type: Full-time
• Work Location: On-site/in-person
• Relocation Required: No

Pay: $28.00 - $35.00 per hour

Benefits:

• Profit Sharing
• Cell phone reimbursement
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Safety equipment provided

Work Location: In person