Health Insurance CSR
Job Description
Job Description
Description:
We are looking for a Temp to Hire Customer Service Representative to join our client’s team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for customer service.
Hours: M-F 8:30 AM – 5 PM
Location: Hybrid after 6 week training, Springfield, MA
Compensation: $20 per hour
Essential Job Duties and Responsibilities:
- Maintain comprehensive knowledge of the health insurance products offered by the company.
- Efficiently navigate the systems used within the department.
- Meet established performance standards.
- Comprehend and interpret documents such as training manuals, correspondence, and brochures.
- Multitask throughout the day to ensure expectations are met or exceeded.
- Consistently maintain a positive and professional attitude.
- Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
- Adhere to deadlines and turnaround times.
- Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
- Maintain engagement and motivation to achieve success both individually and as part of the team.
- Perform other duties as assigned or as the situation dictates.
- Excellent interpersonal skills, including both written and verbal communication.
- A genuine passion for serving others with the ability to demonstrate empathy.
- Willingness to resolve customer inquiries at the first point of contact.
- Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members’ needs.
- Basic proficiency in various software and web-based applications.
- Proficiency in Microsoft Office.
- Ability to multitask while maintaining integrity and high-quality service.
- Capability to handle a high volume of calls.
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