Clinical Operations Coordinator

About Us

Would you like to be part of a fast-growing team that believes no one should have to succumb to cancer? Naveris, a commercial stage precision oncology company based near Boston, MA, is looking for a Clinical Operations Coordinator to help us deliver on our Mission to develop novel diagnostics that transform cancer detection and improve patient outcomes. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV-induced cancers, clinically proven and already trusted by tens of thousands of patients and physicians across the U.S.

Opportunity

Naveris is seeking a Clinical Operations Coordinator to join our Business Operations team. This role will serve as the central point of contact for the administrative and logistical aspects of the NavDx ordering process and supporting the Clinical Operations department. Unlike field-based roles, this position focuses on the internal coordination and day-to-day administrative management of our provider accounts, ensuring data integrity is maintained and that clinical teams have the resources they need for seamless patient surveillance.

Job Responsibilities

Reporting to the Clinical Operations Manager, the Clinical Operations Coordinator will focus on the following administrative and internal pillars:

• Maintain and update provider notification settings and Provider Portal access to ensure timely delivery of surveillance results
• Execute diligent data entry and verification within Salesforce and other internal systems to ensure accuracy of patient and provider records
• Serve as the “hub” connecting field-based Product Development Managers, Patient Navigation Specialists and Clinical Operations team to ensure a cohesive experience for providers
• Record and track Clinical Operations activity for internal reporting and ROI purposes
• Triage or escalate received cases based on category and geography
• Execute special projects and administrative tasks as assigned by Clinical Operations leadership to drive efficiency
• Build and maintain trusting relationships with contacts at ordering accounts to ensure a seamless and efficient NavDx test ordering, reporting, and patient management
• Drive provider portal adoption and customer satisfaction by responding promptly to incoming inquiries, addressing technical questions and facilitating efficient order processing.

Requirements

Outstanding candidates for the Clinical Operations Coordinator role will meet the minimum following requirements:

• Bachelor’s degree required, or equivalent combination of education and commensurate professional experience
• 2-5 years of full-time experience in an administrative or coordinator capacity within a fast-paced environment
• Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing administrative support for healthcare providers
• Intermediate proficiency in Excel, Salesforce.com, and Google Workspace
• Exceptional written and verbal communication skills across cross-functional teams
• A highly organized self-started with a meticulous eye for detail and a commitment to the highest ethical standards

Compliance Responsibilities

Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.

Naveris is an Equal Opportunity Employer

Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.