Front Desk Coordinator

Description:

At Terra Fertility, we are reimagining fertility care by making it more accessible through transparent pricing, innovative technology, and comprehensive patient education. We aim to ensure that everyone—regardless of background, language, or identity—feels informed, empowered, and supported throughout their fertility journey.

Role Summary

The Front Desk Coordinator at Terra Fertility plays a critical role in delivering a welcoming and informed patient experience. As the first point of contact, this individual ensures exceptional service in alignment with Terra Fertility’s mission: to reimagine fertility care by improving accessibility, transparency, education, and inclusivity for every patient. This position supports the clinical team in daily operations and works closely with administrative and financial staff to provide seamless care.

Responsibilities

• Serve as the initial point of contact for patients, ensuring a welcoming and supportive atmosphere.
• Check patients in and out for appointments and coordinate scheduling across the clinic.
• Monitor patient readiness for appointments and assist in maintaining scheduling compliance.
• Schedule appointments for consultations, procedures, and anesthesia as needed.
• Check daily outstanding balances and checking verification of benefits for upcoming appointments
• Collect and process payments and prepare daily reconciliation batches for finance.
• Collaborate with call center and administrative teams for optimal patient communication.
• Communicate patient updates with clinical and financial teams using the EMR system.
• Support administrative tasks including scanning, faxing, and managing patient forms and records.
• Advocate for patient needs and escalate concerns as appropriate to leadership.
• Coordinate with the VP of Clinical Operations and Practice Adminstrator to maintain operational efficiency.

Employment Details

This is a full-time, non-exempt, on-site position in Dedham, Massachusetts. The position requires availability during daytime clinic hours with occasional rotational weekends and holidays.

Compensation

• The pay range for this role is $23–$28/hour, based on experience, knowledge, and relevant certifications.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer match beginning on your first day.
• Paid time off and holidays
• Individual and clinic performance bonus
• Professional development support and training resources.

Diversity, Equity, and Inclusion

At Terra Fertility, we believe everyone deserves access to compassionate and equitable fertility care. We are proud to be an equal opportunity employer and celebrate diversity across gender, race, ethnicity, ability, and identity. We are committed to a safe, inclusive environment that supports innovation and empathy.

Accessibility and Accommodations

Terra Fertility is committed to providing equal employment opportunities to all individuals. If you require a reasonable accommodation during the application or interview process, or to perform the essential functions of this role, please contact our team at [email protected]. We will work with you to meet your needs in accordance with applicable law.

• As a condition of employment, Terra Fertility requires all team members to be fully vaccinated against COVID-19 and influenza. Reasonable accommodations will be considered in accordance with applicable laws.

• Associate or bachelor’s degree preferred.
• Exceptional customer service and interpersonal communication skills.
• Previous experience in a healthcare/biotechnology setting preferred.
• Past professional experience in Women's Health or Fertility preferred
• Familiarity with Microsoft Office Suite and EMR systems.
• Proficiency in Spanish/Portuguese preferred but not required.
• Ability to multitask in a fast-paced, high-volume environment.
• Flexibility to work early mornings, some weekends, and holidays as needed.