Medical Mobile Van Operator - Part time

Job Description

Job Description

Medical Mobile Van Operator - Part Time 19 hours week

A Medical Mobile Van Operator safely operates and maintains a mobile clinic vehicle, which supports the delivery of patient care services in the community of Lynn MA. The operator is responsible for transporting the LCHC vehicle and designated LCHC employees to scheduled locations, assisting with setup/breakdown of clinics, managing supply inventory, ongoing maintenance and cleanliness of the vehicle, ensuring patient/employee/vehicle safety while adhering to traffic and motor vehicle laws, and serves as a welcoming point of contact on the team. This role is integral to the medical outreach team’s readiness to operate and engage with patients and community members.

• Driving & Logistics: Safely drive the mobile unit to assigned locations, managing routes and schedules.
• Vehicle Maintenance: Perform pre/post-trip inspections, check fluids/fuel, keep the van clean, and report any issues.
• Clinic Support: Assist with setting up/breaking down equipment, turning on/off generators/WiFi, and ensuring the site is ready for the outreach team.
• Patient Assistance: Maintain patient confidentiality.
• Admin/Reporting: Complete trip logs, maintain vehicle/equipment records, and manage supply inventory.
• Community Interaction: Act as a friendly first point of contact, and ensure a positive patient experience.
• Emergency response: Adhere to LCHC policy and procedure for emergency response. Follow LCHC procedures for vehicle related accidents or injuries.

Essential Skills & Qualifications

• Valid driver's license with acceptable driving record.
• High school diploma or equivalent
• Excellent customer service, communication, and interpersonal skills.
• Ability to lift and perform physical tasks.
• Reliability, flexibility, and teamwork.
• Understanding of patient confidentiality (HIPAA).

Typical Environment

• Working with community health organizations, often serving underserved areas.
• Requires flexibility for varied locations and clinic needs

Core Responsibilities:

• Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
• Treat all patients in a welcoming and professional manner.
• Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.
• Comply with all health center policies and procedures.

Customer Service:

• Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
• Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
• Appropriately handles or seeks support when customer service breakdowns occur.

Cultural Competence:

• Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
• Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
• Responds appropriately or seeks support when confronted with cultural biases or conflicts.

Physical and Mental Requirements:

• Work is performed in an office environment and requires the ability to move around in the office, enter and retrieve data from an electronic system, operate office equipment.
• This position requires the individual to wear and work in personal protective equipment.
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust.
• Ability to work effectively and efficiently in high stress and conflict situations.
• Ability to simultaneously address multiple complex problems.
• Ability to work and sustain attention with distractions and/or interruptions.
• Ability to interact appropriately with a variety of individuals including customers/clients.
• Ability to deal with people under adverse circumstances.
• Ability to work as an integral part of a team.
• Ability to maintain regular attendance and be punctual.
• Ability to understand, remember and follow verbal and written instructions.
• Ability to complete assigned tasks without direct supervision.
• Ability to exercise independent judgment and make decisions.
• Ability to perform under stress and/or in emergencies.

Special Requirements:

• The essential duties of this position may present risk of exposure to airborne infection, body fluids, and blood borne pathogens.
• Annual BBP Training is required.
• Up to date immunization and annual TB screening is required.
• COVID19 Vaccine or approved exemption is required
• Hepatitis B vaccine and annual flu immunization are strongly recommended.
• Results of a Background Check Inquiry must be acceptable under health center standards.

Supervision Received:

Director of Digital Solutions and Services

Supervision Exercised:

ITS Team (currently consisting of: Technical Support Team, System Administrator)

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Employee Signature Date

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Supervisor Signature Date

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

In addition, LCHC complies with the Americans with Disabilities Act (ADA). All applicants and incumbents who become disabled under the Americans with Disabilities Act must be able to perform the essential job functions) either unaided or with the assistance of a reasonable accommodation to be determined through an interactive process with management on a case-by-case basis.