Product Quality Assurance Coordinator

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Job Summary: 

The Product Quality Assurance Coordinator (Vitamins/Supplements) will facilitate and coordinate the sending out of our manufacturing Facility’s testing samples, as well as ensuring timely receipt of results and disposition of materials. This position will also lead the document control process for Pure Encapsulations program for the vitamins and supplements, along with other manufactured products. This role works onsite Monday to Friday at our manufacturing facility in Sudbury, MA.

Responsibilities: 

• Prepare sample submission forms to be sent to 3rd party Lab Vendors. 

• Fill out the ingredient testing and finished product testing tracking spreadsheets with due dates.

• Indicate samples that were sent RUSH by request of the Planning Department.

• Follow up with the labs to ensure proper turnaround times.

• For RUSH testing, call the Lab(s) in advance to let them know RUSH samples are coming and get from them the expected due date.

• For regular testing, calculate the due date on typical turnaround times.

• The day before any urgent test is due, follow up with the lab to ensure there are no unforeseen delays and results are on track.

• Print out (and save on QC/QA server) test results.

• Review Lab samples and test results.

• If test results are OOS, start a non-conformance and evaluate for retest requirements.

• If test results are in spec, file with the appropriate ingredient release form (or bulk encapsulation file) until all tests are in and coordinate the release of these materials with the appropriate personnel.

• Upload documents to Veeva document system.

• In the Absence of Quality Inspector, perform daily checks that are performed by the Quality team on the production floor. 

• Assist Quality Inspectors in ensuring the highest quality products by being involved in the quality checks in production (capsule weights, cleanliness checks, weighing room, bottling line checks, etc.).

• Manage Document Control Process.

• Manage workflows and assure completion of documents under document change process.

• Participate in Quality Inspections or audits as primary facilitator or back room lead.

• Analyze data to identify areas for improvement in the quality system.

• Assist in corrective and preventive action process management.

• Assure ongoing compliance with quality and industry regulatory requirements.

• Participate in the collection of samples for testing to go out to labs. 

• Complete additional Product Quality Assurance duties as assigned by the Facility Product Quality Supervisor. 

Requirements: 

• High School Diploma or GED required; Bachelor’s degree in Chemistry, Biology or in a related field preferred. 

• 1-3+ years of professional work experience in a Manufacturing or Production Facility, preferably performing Quality Assurance tasks. 

• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required. 

• Must have excellent communication (oral and written), presentation, follow-up skills, along with strong stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships). 

• Must be team-oriented and have excellent organizational skills including the ability to multi-task. 

• Willing and able to work under pressure to meet tight deadlines with minimal supervision required. 

• Current or prior knowledge/experience of the Vitamins & Dietary Supplement industry or CPG industry preferred. 

• Current or prior experience utilizing CRM systems such as SAP or Oracle a plus. 

The approximate pay range for this position is $55,000 to $60,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location. 

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: Nestle in the US Benefits | Nestlé Careers

It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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Job Requisition: 415645