Medical Assistant

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: Full-time; 40 hours per week, Monday-Friday, potential for some early evenings
Union:  Yes
Union Name: 1199SEIU
Patient Facing: Yes

BHCHP is seeking a Medical Assistant (MA) to work in collaboration with other members of the Family Team to ensure access to high quality healthcare for families and youth experiencing homelessness and housing instability in the Greater Boston Area. Under the direction and supervision of both the registered nurses and medical providers, and in accordance with the policies of Boston Health Care for the Homeless Program, the Medical Assistant will perform medical and clinical support in both the administrative and clinical areas, performing duties essential to the overall functioning of the clinic. The MA will work in collaboration with the multidisciplinary clinic team, including other medical assistants, registered nurses, and providers throughout the shift, to perform duties as assigned and delegated. The Medical Assistant will also be responsible for communicating the status of delegated task completion and outcome of patient data findings.

The Family Team is part of an integrated health care program for people experiencing homelessness. Services include episodic adult and child health care, pediatric and adult primary care, mental health, and substance use disorder treatment, family planning, nutrition, referral to primary and specialty care, social service advocacy and ongoing case management services.

Responsibilities:

• Shows patients to exam room, interviews patients accurately collects requested patient data (vital signs, weights, point of care testing, reason for visit, patient screeners, etc.) and documents in Electronic Health Record
• Administers immunizations to pediatric and adult patients
• Performs point of care testing, including tests for guaiac, urine dip, glucose finger stick, rapid A1C, O2 saturation, etc.
• Performs phlebotomy and specimen collection, labels, and sends/transport specimens with appropriate laboratory slips and/or requisitions
• Assists with set up for and during treatments/procedures
• Performs testing and screening as required for well-child visits (e.g. vision, hearing, etc.)
• Completes inventories and re-stocks as needed and per program schedule
• Responsible for collecting, collating, and entering data and information into the applicable database or format in an accurate and timely manner
• Supports case management services, as needed
• Maintains appropriate equipment logs and records
• Ensures compliance with HIPPA/OSHA regulations
• Attends Family Team all-staff meetings, clinic-specific monthly meetings, and daily huddles (where applicable)
• Maintains timely ongoing verbal and/or EMR communication
• Treats patients in a manner that maintains and supports patient confidentiality as well as patients’ rights and dignity
• Participates in ongoing clinical quality improvement endeavors, including improving program and department-specific quality metrics
• Performs other duties, as needed

Administrative/Clerical Support:

• Answers phones, provides front desk support, as needed
• Confirms and communicates patient appointments to patients and staff, as needed
• Assists with the scheduling of follow up appointments and new appointment consultations, as needed
• Maintain clinic files and patient records
• Performs other duties, as needed

Qualifications:

• Medical Assistant Certification from one of the following organizations: AAMA, AMT, NCCT, AMCA, NHA, NAHP, or NPCE required.
• 1+ year of previous Medical Assistant experience in a Physician's office (preferred)
• Certification program with documented training in immunization administration
• Pediatric Medical Assistant experience (preferred)
• Life support training certification (e.g. CPR, BLS, ACLS) from a course that includes a hands-on, in-person component. If not certified prior to the start date, the applicant must submit certification within 60 days of the start date
• Administrative experience preferred
• Bilingual Spanish or Haitian Creole preferred

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $22.25 - $35.60 per hour.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.