Director of Metro Residential Services

The Department of Developmental Services (DDS) is seeking qualified candidates for the Director of Metro Residential Services (MRS) position. This role is an integral position within the Metro Region – State Operated Community Services System. MRS is a large state-operated community based residential provider that provides residential services in the Greater Boston Area and surrounding suburbs. These programs have a total of twenty-nine (29) homes and provide comprehensive clinical, residential, and health related support for approximately 135+ adults with intellectual disabilities. The Director of Metro Residential Services reports to the Director of Metro Residential State Operated Community Services, who reviews and evaluates work performance for conformance with professional standards as well as Departmental policy, procedures, and standards of conduct.

Duties and Responsibilities (this is a general summary and is not a complete list)

• Responsible for the overall administration and management of all support provided by MRS, which involves the direct and indirect supervision and management of approximately 450 positions including licensed and master’s level clinicians, residential supervisors, program managers, health care administrators, direct support staff, health professionals, and office support specialists.
• Directs and exercises an efficient system of oversight for the planning, development, implementation, management and evaluation of all aspects of a quality residential service program.
• Provides oversight and management for the Metro DDS Assistive Technology Center which provides consultation, direct service, and adaptations to home environments and equipment.
• Directly supervises the Family Intensive Resource and Support Team (FIRST), which provides support to individuals and their families to sustain the family’s ability to care for their loved one at home.
• Responsible for the efficient direct and indirect management and oversight of a fiscal budget of approximately $50,000,000.
• Interfaces and works cooperatively with various departments and entities within DDS and the Metro Region, including Human Resources, Labor Relations, local unions, and 4 area offices.
• Acts as a vital member of the Metro Regional Management Team and meets with the Metro Regional Director and Management Team on a regular basis.
• Designs and implements program planning and development; administrative and policy setting processes; establishes standards, program evaluation, performance management, quality improvement and observation processes; establishes priority program objectives and reviews and approves goals.
• Designs and implements management controls and coordinates program tracking efforts, ensuring that collaborative problem solving and decision-making processes are used to maximize the effectiveness of priority program initiatives.
• Initiates organizational development actions to improve effectiveness and efficiency of MRS programs and staff.
• Decides staff assignments, supervises and evaluates managers and assigned staff.
• Active in the development and provision of a vigorous and comprehensive staff development program; hiring processes; oversight and management of overtime usage; implementation of the disciplinary process; and participation in labor related activities such as grievance and disciplinary hearings, arbitrations, and local labor/management discussions and negotiations.
• Establishes standards, program evaluation, performance management tools, quality improvement, and observation processes to assure regulatory compliance in all aspects of operations and clinical support.
• Provides 24/7 on call access for crisis and emergency management.

Please Note: This is Full-time, 40 hour position.

Shift: 8:30am - 5:00pm

Days Off: Saturday and Sunday

Flexibility required to meet the needs of the Region.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit:

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

A Criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search:
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form .

For help logging into/resetting your MassCareers profile, please call the Employment Service Center at 617-979-8500.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VIII

Primary Location : United States-Massachusetts-Waltham - 465 Waverly Oaks Rd

Job : Administrative Services

Agency : Department of Developmental Services

Schedule : Full-time

Shift : Day

Job Posting : Jan 8, 2026, 9:55:38 AM

Number of Openings : 1

Salary : 109,765.96 - 169,628.22 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, [email protected] - 8572835830

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes