Test Proctor & Administrative Support Specialist

Skills:

Test Proctoring, Administrative Support, Data Entry, Microsoft Excel, Learning Management Systems (LMS), Record Management, Office Administration, Technical Troubleshooting, Scheduling Coordination, Document Management, Customer Service, Organizational Skills, Communication Skills, Workflow Coordination, Compliance Monitoring, Time Management, Attention to Detail, Independent Work, File Management, Computer Operations.

We are seeking a reliable and detail-oriented Test Proctor & Administrative Support Specialist to support daily testing operations and administrative activities across multiple training locations. This role is responsible for maintaining a secure and professional testing environment while also providing data entry, record management, and general office support.

The ideal candidate will have strong organizational skills, excellent attention to detail, basic technical troubleshooting abilities, and the ability to work independently in a fast-paced environment.

Primary Responsibilities – Test Proctoring

• Greet and check in employees for scheduled testing sessions.
• Verify employee identity and testing eligibility.
• Assign and manage tests through the Learning Management System (LMS).
• Explain testing procedures, policies, and rules to employees.
• Monitor testing sessions to ensure compliance with testing standards.
• Maintain a quiet, secure, and distraction-free testing environment.
• Prevent unauthorized materials or cheating during testing sessions.
• Troubleshoot minor technical or login issues during testing.
• Report testing irregularities or policy violations to supervisors.
• Serve as the primary point of contact at the testing site.

Secondary Responsibilities – Administrative Support

• Perform accurate data entry and maintain digital records.
• Input information from paper documents into spreadsheets and databases.
• Assist with special projects requiring high-volume data entry.
• Organize, archive, and retrieve records and files as needed.
• Operate office equipment such as scanners, printers, and copiers.
• Support departments with administrative and reporting tasks.
• Evaluate workflow processes and assist in improving office efficiency.
• Handle file and data requests in a timely manner.
• Work independently while managing multiple responsibilities.

Required Qualifications

• Previous experience in administrative support, data entry, office coordination, or test proctoring preferred.
• Strong computer and Microsoft Excel skills.
• Excellent organizational and time management abilities.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Basic troubleshooting and technical support skills.

Work Environment & Schedule

• Primarily daytime shifts with occasional overnight coverage.
• Overnight schedules may include split shifts or adjusted daytime hours.
• Rotational scheduling may be required based on operational needs.
• Contractors may work across multiple training and testing locations.

Work Locations

Primary Location

• North Quincy Computer Lab
  Quincy, MA

Additional Locations (as needed)

• South Boston Training Facility
• South Station Training School
• Charlestown Training Facility
• Auburndale Training Facility

Preferred Skills

• Experience working in a paperless office environment.
• Strong data management and recordkeeping abilities.
• Ability to adapt to changing priorities and operational needs.
• Experience supporting training, education, or testing environments is a plus.