Driver Manager

Job Description

Job Description

Description:

Exciting Career Opportunity at MDS (SDS-Rx)!

Medical Delivery Services (MDS) is a nationwide leader in courier services, specializing in the secure and timely transport of nuclear medicine. Our mission is to enhance patient care through reliable, on-time deliveries— right patient, right place, right time.

We are currently seeking a highly motivated individual to join our growing team as a Driver Manager . In this role, you will oversee a team of professional drivers, ensuring the safe, efficient, and compliant delivery of goods and services. The successful candidate will participate hands-on by performing driving duties as needed. This dual capacity is essential for fostering credibility among the driver workforce and maintaining a comprehensive understanding of all operational challenges and procedures.

To learn more about our company, please visit our website at?

Compensation:
$85,000.00

Schedule:

Sunday, 7:00am - 4:00pm Monday – Thursday, 12:00pm – 9:00pm (with on call as needed)

Location:

Hybrid - Remote and Onsite at Billerica, MA location

Key Responsibilities

• Leadership and Supervision:
• Lead, coach, and mentor a team of drivers, fostering a culture of safety, collaboration, and accountability.
• Develop and maintain work schedules, ensuring adequate staffing for all shifts and routes.
• Ensure proper vehicle and equipment maintenance/upkeep
• Provide regular feedback and conduct performance evaluations for all drivers, identifying strengths and areas for improvement.
• Ensure all drivers are up-to-date on necessary certifications, licenses, and mandatory training programs.
• Communicate effectively and consistently with drivers about company policies, operational procedures, and expectations.

Operational Management

• Oversee day-to-day transportation operations to ensure safe, timely, and efficient delivery services.
• Monitor route assignments, evaluate route efficiency, and implement improvements as needed.
• Maintain records of vehicle assignments, routes, delivery schedules, and driver hours of service in compliance with company and government regulations.
• Coordinate with logistics, dispatch, and maintenance teams to ensure optimal vehicle and workforce utilization.
• Respond promptly to emergencies, accidents, or other incidents involving drivers or company vehicles, ensuring all necessary reports and follow-ups are completed.

Driving Duties

• Perform driver duties as required, including local and regional deliveries, to cover for absences or peak operational periods.
• Model safe driving practices and exemplary customer service at all times.
• Assist in the training of new drivers by demonstrating proper procedures and company standards.
• Conduct periodic ride-alongs and safety checks with drivers.

Safety and Compliance

• Promote a culture of safety and compliance within the driver workforce.
• Enforce adherence to all Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), OSHA, and other regulatory requirements.
• Review and investigate incidents, accidents, and near-misses; recommend and implement corrective actions.
• Ensure all vehicles are maintained according to company and manufacturer standards, and that pre- and post-trip inspections are completed.
• Organize regular safety meetings and ensure drivers participate in ongoing safety training.

Customer Service

• Maintain high standards of professionalism and courtesy in all interactions with customers and the public.
• Resolve customer complaints or delivery issues promptly and equitably.
• Gather and relay customer feedback to improve service delivery.
• Represent the company and its values in the community.

Reporting and Administration

• Prepare and maintain operational reports, performance metrics, and incident logs.
• Review and approve driver payroll, overtime, and expense reports.
• Oversee the documentation of all required driver and vehicle records.
• Participate in budgeting and forecasting for transportation operations.
• Utilize fleet management and routing software to monitor and improve operational performance.

Qualifications and Skills

• Experience: Minimum 5 years of experience in transportation management or supervisory roles.
• Ability to commute to Billerica, MA.
• Licensing: Valid Commercial Driver’s License (CDL), Hazmat Endorsement, valid passport or passport card, clean driving record, and the ability to pass DOT physical and drug screenings.
• Driving Skills: Practical and current driving experience, with willingness to perform driving duties as required.
• Leadership: Strong leadership and team-building skills, with the ability to motivate and manage a diverse workforce.
• Communication: Excellent verbal and written communication skills, especially in multicultural and multilingual environments.
• Problem-Solving: Analytical thinker with the ability to resolve operational and interpersonal challenges efficiently and diplomatically.
• Technical Proficiency: Proficiency in Microsoft Office Suite, fleet management software, and GPS routing technology.
• Compliance Knowledge: In-depth knowledge of DOT, FMCSA, OSHA, and other relevant regulations and best practices.
• Organizational Skills: Exceptional planning, organizational, and time management skills.
• Physical Requirements: Ability to sit, stand, walk, and drive for extended periods; lift up to 40 lbs; and pass all company-required fitness assessments.

Key Competencies

• Adaptability and flexibility in response to operational needs and changing circumstances.
• Integrity, honesty, and discretion in handling sensitive employee matters.
• Commitment to diversity, equity, and inclusion within the workforce.
• Collaborative spirit with a focus on continuous improvement and operational excellence.
• Customer-focused mindset with a dedication to service quality and satisfaction.

Performance Metrics

• Driver retention and satisfaction rates.
• Compliance with safety, regulatory, and company standards.
• Operational efficiency, including on-time deliveries and cost management.
• Customer service feedback and complaint resolution rates.
• Accident and incident frequency and resolution.

Job Requirements:

• High school diploma or equivalent required.
• Strong knowledge of management methods and techniques.
• Ability to think strategically and take initiative in leadership.
• Strong client-facing communication and interpersonal skills.
• Exceptional organizational skills and attention to detail.
• Proficient in MS Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Must be able to pass a drug test.

Employee Benefits at MDS (SDS-RX):

• Competitive Compensation: We offer competitive compensation to reward your hard work and dedication.
• Comprehensive Health Benefits: Our benefits package includes Health, Dental, and Vision coverage, with immediate eligibility—no waiting required.
• 401(k) Plan: We help you plan for the future by offering a 401(k) plan with a company match of up to 4% of your contributions.
• Paid Time Off: Enjoy paid time off along with major paid holidays to ensure you have time to recharge and relax.
• Employee Assistance Program (EAP): Life can be challenging, and we’re here for you. Our EAP provides support to you and your family during difficult times.
• Employee Wellness Program: Your health is important to us—both mental and physical. We offer a wellness program to support your well-being and help you achieve your personal health goals.

* Some benefits are only available to Full-Time employees.

MDS (SDS-Rx) is dedicated to fostering a diverse and inclusive workplace where all employees are valued and respected. We are committed to providing equal employment opportunities without regard to race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, or veteran status. We encourage individuals from all backgrounds to apply and contribute to our mission.