Senior Director, Training Patient Support Services - specialty pharmacy/HUB services
LOCATION: Cambridge, Massachusetts
HYBRID: Flexible work from home days - 3 days on site required. One has to be a M/F
SALARY: $180,000 to $300,000 The Commercial/Patient Support Services Training and Leadership Development Team is responsible for the design and delivery of all training needs for field based and some internal based professionals who interact with our clients customers. The firm prepares its colleagues for successful interactions our diverse customer base. Our client is an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. Main Responsibilities:
- The Director of Patient Support Services Training has responsibility for supporting PSS training needs across therapeutic areas.
- This person will have responsibility for strategic planning and implementation of world class, process, and any/all necessary Patient Support Services related training and skill-based training via eLearning, live meetings, and virtual training and on demand training courses.
- This person will also need to provide consistencies across the TAs, where applicable.
- Develop, with the Patient Support Services Leadership team, the training and development function for the Patient Support Services team as well as other PSS trainings for the Business Unit as needed.
- The Director of Training Patient Support Services will have responsibility for on-the-ground execution and deployment of training experiences. Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team.
- This includes responsibility for implementation and continuous improvement to the following work streams:
- PSS Onboarding
- New hire training programs and curriculum
- Field Training
- Collaboration/Coordination with “One Patient Support Services” training initiatives
- Build a sustainable ongoing learning journey for Patient Support Services Teams (field and home office).
- Work closely with all cross functional teams (sales, marketing, market access, etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs.
- Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with “One Patient Support Services” leadership, Patient Support Services Leadership, Sales, Marketing, and any other relevant cross functional teams.
- Incorporate technology and gamification for end user engagement.
- Ensures budgets and schedules meet corporate requirements.
- Select, develop, and manage relationships with key agency partners.
- Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
- Contribute to the “One Patient Support Services” training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA Patient Support Services teams.
- BA/BS Degree required, preferably in life science or business. MBA a plus.
- Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
- Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment.
- Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
- Ability to influence, collaborate and interact effectively with senior leadership team and cross functional team members.
- Full MS WORD Resume
- Required compensation
- Contact information
- Availability
Recruiting Manager
INTERMEDIA GROUP, INC.
EMAIL: [email protected]
LINKEDIN:
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