Massachusetts Vendor Onboarding

About Us:

Nation’s Transportation, formerly CareCar and part of NationsBenefits , is dedicated to improving access to care through safe, reliable, and professional Non-Emergency Medical Transportation (NEMT) services. Our platform, HQ , connects transportation providers with consistent trip opportunities while giving them full control and transparency over the work they accept.

Position Overview:

We are seeking NEMT Business Owners to join our growing network. As a vendor partner, you will complete the onboarding process , ensure compliance with safety and operational standards, and begin claiming trips through HQ based on your drivers, vehicles, and capacity.

This role is ideal for companies looking to grow their business , access competitive rates , and make a meaningful impact in their community.

Responsibilities:

• Submit required onboarding documents, including business licenses, insurance, driver credentials, and vehicle information.
• Review and accept the Provider Agreement and Terms & Conditions .
• Set up and maintain your HQ portal account to manage trips, drivers, and vehicles.
• Claim trips based on your company’s schedule and resources — you decide which trips to accept.
• Provide safe, reliable, and professional transportation for members.
• Follow all Community Guidelines to ensure quality service and compliance.

Community Guidelines:

All vendor partners are expected to:

• Operate safely: follow all traffic laws and never drive under the influence.
• Treat members with respect: no discrimination, harassment, or inappropriate conduct.
• Stay compliant: keep documents accurate and up-to-date, with no fraud or misrepresentation.
• Protect members: no unauthorized passengers and no cash transactions outside HQ.
• Communicate clearly: report issues or concerns promptly and professionally.

Failure to comply with these guidelines may result in suspension or removal from the network. For more information, please visit CareCar Community Guidelines

Qualifications:

• Valid business license and able to meet insurance requirements.
• Vehicles and drivers that meet local, state, and federal safety requirements.
• Ability to submit documents digitally and manage operations through HQ.
• Strong commitment to member safety, professionalism, and compliance .

Benefits of Partnering:

• Consistent trip opportunities in your area.
• Transparent, competitive rates visible upfront before accepting trips.
• Complete flexibility and control — take only the trips that fit your schedule.
• Dedicated support team available at [email protected] .