Front Office Manager
What You'll Do:
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel colleagues to reflect Hyatt service standards and procedures
• Competitive Salary: $$62,900.00 - $70,700.00
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
o Free and discounted room nights
o Friends & family rates at Hyatt properties
o Discounts on food and beverage
o Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you'll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR™ Accreditation, TripAdvisor's Travelers' Choice Award, and recognition as a 2024 Healthiest Maryland Business - Standout. Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
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