Dental Technician: Technical Support Representative

Job Description

Job Description

Company Description

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Customer Experience Specialist to join our company.

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
• Flexible working hours
• Career advancement opportunities
• Investments in the latest technology
• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

• Organize and facilitate all technical consultations with dentists on the phone or by email
• Handle all daily incoming and outgoing calls that pertain to case questions and resolution of technical problems according to on-time return dates
• Act as a liaison between the customer, dental center, and the lab’s production and logistics teams
• Work alongside management and customer service to monitor and resolve all customer service issues
• Assist Sales Representative in developing relationships with prospective clients and growing relationships with existing clients
• Assist in quality control of fabricated cases prior to delivery to the client and make slight adjustments as needed to correct case issues
• Perform hands-on repair or adjustments as needed
• All other duties as assigned or as otherwise required

• Must have a working, practical knowledge in all product areas of the dental lab industry
• Advanced communication skills to speak with and meet clients of the dental center and resolve customer service problems
• Outstanding analytical, problem solving and organization skills
• Working knowledge of computers and programs, including MS Office and Outlook
• Ability to stand for extended hours and lift weight up to 20lbs
• High School diploma or equivalent required

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.