Senior Manager, Knowledge Management

The Senior Manager, Knowledge Management, sits in the Program Quality Team in Vertex’s North America Commercial Patient Support Center of Excellence (NAC PS COE) and is responsible for supporting multiple disease area Patient Support Programs in the strategy, development, and updating of all critical standard operating procedures and work instructions.

Reporting to the Director of Program Quality, the Senior Manager, Knowledge Management will play a meaningful role within the PS COE Program Quality Team and will support all aspects of knowledge management.

**This is a 6-month contract.

Key Responsibilities:

• Responsible for all document management and maintenance for the NAC Patient Support Department and management of the team who:
• Creating and Maintaining Documents: ensuring the Patient Support team’s written policies and procedures (Manuals, SOPs, WIs, Job Aids, etc.) are cohesive and reflective of current practices.
• Document Control: storing documents, maintaining version controls, and ensuring appropriate access.
• Technical Communications: manage WI/SOP/Job Aid documentation style guide, copy reviews and revisions, and formatting needs.
• Document Workflow: facilitate and manage document workflow processes, including within PS, across other team stakeholders, and in the Vertex Document Management System (VDMS).
• Compliance: ensure documented procedures are in line with Vertex and/or external compliance and regulatory standards.
• Knowledge Management: maintain a source of truth for all Program Quality-related documents.
• Lexicon Management: managing and maintaining the PS Glossary and ensuring alignment with product and/or Corporate lexicons.
• Work as part of a team of Document Managers who specifically support a particular PS team’s knowledge management needs.
• Implement and manage WI and SOP standard review processes with Business SME’s, Legal, and OBIE.
• Responsible for various weekly and monthly reporting and reconciliation to internal & external stakeholders.
• In collaboration with the Program Quality Director, provide insights and trends related to Knowledge Management to Vertex Legal, OBIE, and NAC PS leadership.
• Responsible for contributing tothe NAC PS team training related to Knowledge Management.
• Identify and drive process improvements for the PSP team and support the roll-out of new initiatives across functions as appropriate and in collaboration with other team members under the guidance of the Director.
• Identifies and escalates critical process issues related to Knowledge Management appropriately to the Director.
• Act in complete and total compliance with all laws, regulations, and Vertex policies
• Other responsibilities as assigned by the Director.

Minimum Qualifications

#LI-SO1

• Bachelor’s degree and 5+ years of experience in the healthcare/pharmaceutical industry.
• Experience managing a Knowledge or Document Management program, including project management, document formatting, and subject matter expert coordination.
• Knowledge of or experience with technical writing concepts, including having excellent attention to detail and strong organizational abilities to structure information logically.
• Advanced proficiency in tools such as Microsoft Word, Adobe Acrobat, or other documentation software.
• Experience with project management software (e.g., Asana, Microsoft Project, Smartsheets).
• Strong collaboration skills with a high customer service aptitude, seeks to understand and self-educate on current trends in the healthcare and payer market.
• Intellectually curious with a continuous improvement and problem-solving mindset.

Preferred Qualifications:

• Experience in patient-focused programs with associated HIPAA regulations, other legal parameters, and patient privacy policies.
• Patient-centric and customer service-minded.
• Experience in Patient Support organizations.
• Experience supporting both GxP and non-GxP processes.
• Willingness to work in a fast-paced environment and have the ability to multitask and self-prioritize workload.
• Attention to detail and committed follow-through in communication to internal and external partners.
• Excellent written communication skills, presentation delivery, as well as strong interpersonal skills.

Pay Range

$65/HR

Requisition Disclaimer

This job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals (“Vertex”). The individual selected for this role will be offered the role as an employee of a third-party agency partner; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

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