Patient Care Coordinator

Patient Care Coordinator
Nielsen Eye Center – Quincy, Norwell, Norwood, and Weymouth, MA
Pay Range: $19/hr – $24/hr

The Nielsen Eye Center is dedicated to providing our patients with the most advanced technology and the most experienced LASIK and Cataract surgeons with locations in Quincy, Norwell, Norwood, and Weymouth.

This is more than just a job — it’s a chance to build a career with a company that values growth, learning, and advancement.

About the Role:
We are seeking Patient Care Coordinators to join our administrative team. This role is vital to ensuring a positive patient experience while supporting our clinical and office staff. Candidates must be detail-oriented, adaptable, and capable of multitasking in a fast-paced medical environment.

Why Work With Us:
At Nielsen, we invest in the professional development of every team member. From continuous learning opportunities to a collaborative, supportive environment, we provide the tools and encouragement you need to succeed and grow. This is a great opportunity for someone looking to take on increasing responsibility and make a lasting impact.

Key Responsibilities:

• Greet and welcome patients, ensuring a positive experience from check-in forward.
• Accurately collect and update patient demographic and financial information in our electronic health records (EHR).
• Verify and record patient financial responsibilities, including co-pays, co-insurance, deductibles, and outstanding balances.
• Maintain accurate, HIPAA-compliant electronic medical records.
• Relay medical and insurance updates to the appropriate departments.
• Ensure charts are complete and all financial matters are resolved before the patient leaves.
• Answer phone calls professionally and assist with scheduling and patient inquiries, notating all account interactions.
• Attend staff and department meetings.
• Perform additional duties as assigned by department managers.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical administrative role is preferred but not required.
• Customer-facing or patient-facing experience required.
• Must be able to work at all Nielsen Eye Center locations with reliable transportation.
• Proficient typing skills and ability to multitask efficiently.
• Comfortable in a fast-paced environment and able to adapt to shifting priorities.
• Strong interpersonal skills with the ability to resolve issues professionally and tactfully.
• Able to work both independently and collaboratively.

Schedule:
This position requires local travel to all four of our offices. Hours may vary slightly, but standard shifts are as follows:

• Monday & Friday: 7:00 AM – 3:30 PM.
• Tuesday: 10:00 AM – 6:30 PM.
• Wednesday & Thursday: 8:30 AM – 5:00 PM.
• Saturday (Occasional): 8:00 AM – 12:00 PM.

Nielsen Eye Center is proud to be an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or veteran status in any part of our employment practices or patient care programs.