Senior AV/IT Systems Engineer

Senior AV/IT Systems Engineer

Location: Boston, MA (Onsite)

Employment Type: Direct Hire

Shift Details: This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

Overview

We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students.

We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team.

This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.

Key Responsibilities

Install, configure, maintain, and troubleshoot AV/IT systems across multiple environments

Provide advanced technical support for audiovisual, collaboration, and integrated technology solutions

Act as a Subject Matter Expert or Technical Lead on projects and service initiatives

Evaluate, test, and validate new technologies and recommend improvements

Collaborate with internal stakeholders, vendors, integrators, and external partners

Support system upgrades, deployments, and lifecycle management activities

Participate in cross-functional teams to deliver technical solutions and operational support

Required Qualifications

8+ years of progressively responsible experience with AV/IT technology in a support role.

Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)

Valid driver's license.

Ability to lift moderately heavy equipment (up to 75 pounds).

AVIXA CTS or CTS-I certification(s) preferred.

Technical Qualifications:

Crestron programming, troubleshooting, Simple, HTML5

DSP Biamp Configuration

Dante Configuration & Setup

Audio Commissioning

AVoIP (Quality of Service)

Virtual Control - VC4 (Programming, Loading, Setup, Linux)

Install/Configure - Zoom/Teams Rooms

AV Networking

Cable Termination

RS-232

Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)

Working knowledge of digital signage solutions (e.g., Appspace)

Experience with ticketing systems (e.g., ServiceNow)

Programming or commissioning experience in professional audio/video integration preferred

Key Skillsets for the Senior LETS Specialist (AV/IT Field Engineering)

Technical Skills

Crestron programming, troubleshooting, SIMPL, HTML5

Virtual Control (VC‐4): programming, loading, setup, Linux

DSP configuration (Biamp preferred)

Dante configuration, routing, and setup

Audio commissioning and sound reinforcement

AVoIP systems, including QoS configuration

AV networking fundamentals

Cable termination and infrastructure work

RS‐232 device control

Lecture capture systems (Echo360 strongly preferred)

Video streaming technologies & protocols (RTP, RTSP, HLS, RTMP, MPEG‐DASH, UDP)

Video codecs (H.264, MPEG2, VP8, ProRes)

Digital signage platforms (Appspace, Visix)

Enterprise AV management (Crestron XIO, Fusion)

Zoom Rooms and Microsoft Teams Rooms installation/configuration

Media control systems (Crestron, Extron, AMX)

Matrix switchers, audio/video routing hardware

Programming/scripting (Perl, PowerShell, Bash, regex)

Database familiarity (Oracle, MS SQL Server, MySQL)

Windows and macOS hardware/software support

Web content management (WordPress)

Media management systems (Kaltura)

Remote support tools (Bomgar)

Networking fundamentals: TCP/IP, LAN/WLAN, SMTP, FTP

Identity/authentication familiarity: LDAP, CAS, Shibboleth

Soft Skills

Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers.

Ability to learn and support new technology quickly.

Excellent interpersonal communication and strong customer service skills.

Ability to work productively in cross-functional teams and independently.

Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making.

Willingness to train and share knowledge with other team members.

Key Vendors, Platforms & Ecosystems:

Crestron (control systems, VC‐4, XIO, Fusion)

Extron (control, switching, AV hardware)

AMX (control systems)

Biamp (DSP)

Audinate (Dante)

Zoom (Zoom Rooms)

Microsoft (Teams Rooms, Windows, SQL Server)

Appspace / Visix (digital signage)

Echo360 (lecture capture)

Kaltura (media management)

Bomgar (remote support)

ServiceNow (ticketing)

Oracle / MySQL (databases)

Soft Skills & Behavioral Competencies:

Patience and composure when troubleshooting complex issues

Strong customer service orientation

Clear, professional interpersonal communication

Ability to work independently and in cross‐functional teams

High‐level decision‐making in rapidly changing environments

Willingness to mentor and share knowledge

Strong documentation and organizational habits

Professionalism when interacting with faculty, staff, contractors, and vendors

Operational & Organizational Needs:

Ability to lift up to 75 lbs

Valid driver's license

Onsite presence with occasional evening/weekend/holiday work

Experience interfacing with:

Consultants

AV integrators

General contractors

Electrical trades

Vendors and manufacturers

Ability to support a large, distributed campus environment

Comfort working in a matrixed reporting structure

Maintaining accurate records of incidents, requests, and configurations

Supporting the full lifecycle of AV/IT systems (design install configure maintain retire)

Preferred Certifications:

AVIXA CTS or CTS‐I

ITIL Foundations

Crestron certifications (various)

Dante Level 2/3 (implied but not stated)