Assistant Manager of Dandelion

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.

JOB SUMMARY

We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Assistant Manager of Dandelion at the Boston Harbor Hotel, Boston’s only Forbes Five-Star waterfront hotel. This position is responsible for working alongside the Dandelion Supervisor and Director of Food & Beverage to oversee and train employees and maintain the Dandelion Marketplace.

CANDIDATE PROFILE

Experience:

Must have at least (3) or more years of experience within the coffee space, with a combination of previous food & beverage management and retail experience in a Luxury Environment preferred.

KEY RESPONSIBILITIES

The primary responsibilities for the Assistant Manager of Dandelion include the following but are not limited to:

• Work with the leadership team to oversee the day-to-day operations.
• Maintain a professional and approachable manner on the floor for our guests and employees.
• Work to ensure standards and cleanliness are upheld.
• Guide and train employees in all roles within the marketplace Including but not limited to coffee bar, POS, merchandising, cleaning, and customer service.
• Ensure that operations are carried out productively to ensure profitability and sustainable growth.
• Organize workflow and ensure that employees understand their duties and/or delegated tasks.
• Listen to employee concerns and resolve problems in a timely manner.
• Deal graciously and professionally with customer feedback and complaints
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Demonstrated ability to work cohesively with a team.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Must have organizational and time management skills.
• Must create an inspiring team environment with an open communication culture.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must have critical thinking and decision-making skills.
• Must be familiar with the local area.
• Ability to transport (pull, push) up to 50 lbs.

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.