Order Fulfillment - Entry Level

Job Description

Job Description

Job Title

Order Fulfillment Specialist (Hardware & Device Configuration)

Location

Norwell, MA (On-site, 5 days per week)

Employment Type

Full-Time, 40 hours per week
Compensation: $42,000 per year + benefits

Role Overview

The Order Fulfillment Specialist supports a digital health program by preparing, configuring, and shipping tablet devices to family caregivers. This role works closely with internal enrollment and engagement teams to ensure timely, accurate, and secure delivery of hardware. The ideal candidate is highly detail-oriented, comfortable with repetitive technical tasks, and motivated by supporting caregivers through reliable device fulfillment.

Key ResponsibilitiesDevice Preparation & Configuration

• Prepare Samsung tablets for shipment following standardized procedures

• Install, configure, and validate required software on tablets and SD cards

• Load approved applications, updates, and configurations according to fulfillment guidelines

• Ensure SD cards are properly prepared, labeled, and inserted to support device functionality

• Perform required quality checks to confirm devices are fully functional prior to release

Quality Assurance & Troubleshooting

• Verify successful software installation through documented quality checks

• Troubleshoot basic device, software, or SD card issues and escalate unresolved problems as needed

• Maintain data integrity and device security throughout configuration and preparation

Shipping, Receiving & Inventory

• Prepare and ship devices via USPS and FedEx

• Receive, inspect, and process returned tablets

• Maintain accurate inventory of devices and supplies

• Order and manage auxiliary supplies as needed

Documentation & Process Adherence

• Accurately document device setup, configuration status, and shipment details in tracking systems

• Follow detailed technical checklists and fulfillment processes consistently

• Document process updates and suggest improvements when appropriate

Cross-Functional Collaboration

• Partner with Enrollment and Engagement teams to support timely and accurate device fulfillment

Experience & Seniority

• 5+ years of experience in a detail-oriented, technically rigorous role (e.g., mobile device retail, electronics support, technical operations)

Required SkillsTechnical / Hard Skills

• Comfortable configuring tablets or similar hardware devices

• Experience installing software, managing files, and following technical QA checklists

• Technologically adept (e.g., setting up smartphones or handheld devices)

Administrative Skills

• Experience with administrative tasks, data entry, and/or shipping packages preferred

Soft Skills

• Exceptional attention to detail and strong process orientation

• Ability to identify and correct errors before shipment

• Strong communication and relationship-building skills

• Goal-oriented and dependable in a repetitive technical environment

Additional Requirements

• Ability to work on-site in Norwell, MA, five days per week

• Comfort with repetitive, structured technical work