Patient Assistance Center Representative

Job Description

Job Description

Overview

The Patient Assistance Center (PAC) team member will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.

This role is remote but will have in-person training in the Massachusetts area. This role will report to the Patience Assistance Center Manager.

Responsibilities

• Staffs The Vascular Care Group Patient Assistance center, following up on all internal and external patient communications by phone and online
• Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
• Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
• Perform outbound calls to new physician's patients to complete full registration as well as recapture previous physician's patient to register and schedule appointments etc.
• Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
• Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
• Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
• Performs other duties as assigned

Requirements

• High School Diploma Required
• 1+ years' experience in a communications center required
• Professional communication skills required
• Proficiency in technology, in particular Microsoft Office Suite
• Knowledge of, or ability to learn healthcare terminology and billing practices
• Excellent organizational and prioritization skills
• Must prioritize excellent customer service
• Able to work in a high-paced environment with evolving priorities
• Excellent interpersonal skills required