Claims Representative (Hybrid - Worcester, MA)

Kickstart Your Career: Claims Representative (Hybrid – Worcester, MA) Looking to launch your professional career with an industry leader? Randstad is partnering with an award-winning Property & Casualty insurance provider headquartered right in Worcester, MA, boasting over 170 years of rich history and tradition!

Recognized by Forbes as one of America's Top Employers and named a Best Place to Work, our client offers an inclusive, growth-focused environment designed to help early-career professionals transition smoothly from entry-level roles into long-term insurance careers.

Position Overview & Schedule

• Location: Worcester, MA (Hybrid Model)

• Hybrid Breakdown: 2 days in-office (Tuesdays & Wednesdays in Worcester); 3 days remote from home (Mondays, Thursdays, & Fridays).

• Training Schedule: 8:30 AM – 5:00 PM EST (Monday – Friday)

• Post-Training Schedule: 9:00 AM – 5:30 PM EST

• Saturday Rotation: 2 Saturdays per month (8:30 AM – 5:00 PM EST)

What’s in It for You?

• Competitive Pay Rate: Starts at $20.00/hour, with an automatic advancement to a $42,315 annual salary upon temp-to-hire conversion.

• Fast-Track Career Growth: Average 4–6 month temp-to-perm pathway featuring hands-on coaching, personalized mentorship, and robust developmental training.

• Work-Life Flexibility: Enjoy the collaborative benefits of in-person collaboration two days a week, plus three days working from the comfort of home.

Benefits Package: Major medical, dental, vision, and 401(k) eligibility through Randstad What We’re Looking For:

• Experience: 1–3 years in customer service, hospitality, or retail environments, and/or 6–12 months in an office/call center setting preferred.

• Tech Skills: Proficiency with MS Office (Word, Excel, Outlook, Teams) and the ability to toggle seamlessly between multiple systems across dual monitors.

• Communication: Verbal and written communication skills with a customer-first mindset.

• Core Strengths: Energetic, self-motivated, adaptable to fast-paced environments, and excited to learn in a team setting.

Ready to jumpstart your corporate career with a team that invests in your success? Apply today and take the first step toward a rewarding, long-term future in insurance! Please email all resumes and inquiries to [email protected]. Include the phrase "Fender Bender" for priority visibility!

salary: $19.99 - $20 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School

Responsibilities

What You’ll Do

As a Claims Service Representative , you will serve as the crucial first point of contact when customers experience unexpected damage to their vehicle, home, or business. You will deliver empathetic, high-quality support to help people get back on their feet when they need it most.

• Provide Top-Tier Support: Answer incoming calls and electronic loss reports from policyholders, claimants, and agents.

• Show Empathy: Guide callers through initial claim steps with patience, care, and clarity.

• Take Action: Coordinate rental vehicle reservations, repair shop assignments, towing, and water mitigation services using established workflows.

• Navigate Systems: Enter claim details accurately into the network database using dual screens and guided scripts.

• Collaborate: Partner with team members, supervisors, and translation services to resolve customer inquiries efficiently.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Claims
• Claims Processing
• Call Center Support
• Active Listening
• Telephone Etiquette
• Empathy
• Adapting to Change
• Follow-up
• Basic Computer Skills
• Basic Software Skills
• CRM
• Typing Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.