Rooms Operations Assistant Manager

Job Description

Job Description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

The Rooms Operations Assistant Manager supports the efficient operation of the Rooms Division, overseeing Guest Services, Night Audit, Housekeeping, Custodial, and Laundry functions. Working collaboratively with department leaders, this role helps ensure exceptional guest experiences, high cleanliness standards, and cost-effective operations. This position provides hands-on leadership, supports staffing and administrative functions, manages departmental supplies and timekeeping, and maintains a visible presence with guests by assisting throughout their stay, supporting accurate guest accounts, and coordinating on- and off-property arrangements in accordance with Canyon Ranch standards.

Responsibilities

• Support the daily operations of the Housekeeping, Custodial, and Laundry, including Guest Services and Night Audit.

• Partner closely with Front Office and Housekeeping leadership to ensure smooth, cost-effective operations and exceptional guest experiences.

• Maintain a visible, hands-on presence on the floor, supporting colleagues and assisting guests throughout their stay.

• Help lead, coach, and support colleagues to ensure service standards, cleanliness expectations, and daily priorities are consistently met.

• Assist with guest arrival and departure processes, accurate billing, service recovery, and coordination of on- and off-property guest requests.

• Support room readiness and cleanliness standards through inspections and close coordination between Front Office and Housekeeping.

• Assist with staffing coordination, scheduling adjustments, and Manager on Duty coverage as needed.

• Support administrative responsibilities including timekeeping, inventory control, and supply management in alignment with budget expectations.

• Communicate effectively with cross-functional teams to ensure seamless operations and timely resolution of guest or operational needs.

Qualifications

• 1-2 years of supervisory or management experience in Front Office, Housekeeping, or Rooms Division operations.

• Strong guest-service mindset with the ability to lead calmly in a fast-paced environment.

• Clear communication skills and the ability to collaborate effectively across departments.

• Strong organizational skills with attention to detail in both guest service and operational standards.

• Working knowledge of hotel systems, payroll processes, and basic inventory management preferred.

• Flexibility to work varying schedules, including evenings, weekends, and holidays.

• A hands-on leadership style and a genuine commitment to supporting colleagues and guests.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• A supportive, collaborative work environment with opportunities for professional growth.
• Competitive salary based on experience $52,000-54,080