Billing specialist

Company Description:

Founded in 1973 in Boston's historical neighborhood of Roxbury, Roxbury Community College (RCC) serves as a beacon of educational opportunity for the diverse populations who live near the campus and throughout the City of Boston. RCC is recognized as a Predominantly Black institution (PBI) by the United States Department of Education and is the only institution of higher education in New England to hold that distinction. Home to 26 programs of study, the College offers unique educational pathways for students to pursue while experiencing life on a city campus. Our dedicated workforce of faculty, staff, and administrators reflects the communities that we serve. RCC strongly encourages applicants of diverse backgrounds, abilities, and life experiences to apply for employment opportunities at the College.

Applications for employment are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Roxbury Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at:

Job Description:

Title: Billing Specialist

Unit: NUP

Department: Student Financial Services

Reports To: Director of Student Accounts

The Billing Counselor is a key member of the Student Financial Services team, responsible for managing billing operations and providing direct support to students regarding their account activity. The Counselor oversees an assigned caseload based on an alpha split of the student population, ensuring consistent, equitable, and proactive financial support. This role requires strong analytical skills, a high degree of accuracy, and a commitment to student success. The Billing Counselor reports to the Director of Student Accounts and works collaboratively with internal stakeholders to provide a holistic approach for student service.

Essential Job Functions:

• Serve as the primary billing contact for an alpha-split caseload of students, delivering personalized support on tuition and fee charges, health insurance waivers, payments, financial holds, and payment options including payment plans.
• Process and audit transactions including account adjustments, waivers, refunds, and third-party billing in accordance with institutional policies.
• Monitor student account activity and proactively reach out to students with outstanding balances or potential financial barriers.
• Work closely with the Financial Aid and Registrar's Offices to resolve account discrepancies and ensure timely, accurate billing.
• Participate in billing cycles, term audits, and reconciliation processes.
• Act as a Veteran School Certifying official, ensuring certification of VA educational benefits and maintaining compliance.
• Respond to inquiries from students, families, and staff by phone, email, or in person, with professionalism and confidentiality.
• Maintain thorough documentation in the student information system (e.g., Jenzabar).
• Contribute to training and onboarding efforts, process improvements, and knowledge sharing within the department.
• Stay up to date on college policies, procedures, and relevant compliance requirements.
• Assist with on-campus events such as new student orientation, info sessions, and open registration.
• Other duties as assigned.

Requirements:

• Associate's degree required; Bachelor's degree preferred.
• Minimum of 3-5 years of experience in student accounts, a Bursar's office, or a similar financial services role in higher education.
• Experience managing an individual workload or caseload with autonomy and accountability.
• Familiarity with student information systems such as Jenzabar is highly desirable.
• Excellent communication and customer service skills, with a demonstrated commitment to equity and inclusion.
• Ability to manage sensitive financial information with accuracy, discretion, and sound judgment.
• Strong organizational skills and attention to detail.
• Occasional nights and weekends may be required

Additional Information:

Compensation:

Employees of Roxbury Community College are considered employees of the Commonwealth of Massachusetts and receive benefits that include:

• High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Reasonable Dental and Vision Plans
• Flexible Medical Spending Account and Dependent Care Assistance Account
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefit for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on the Roxbury Campus
• Public Transportation is available to the College via the MBTA Orange Line Roxbury Crossing Station & connecting bus stops, an eight-minute walk to the campus.

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• Names and contact information for three (3) professional references

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all of the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or [email protected] .

ADA Compliance:

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected] .