Community Engagement Coordinator

CLASSIFICATION/STATUS: Full Time, 40 hours, Exempt, Permanent

WORK LOCATION: Hybrid, Must be New England-Based

(travel may be required for meetings, training, role/tasks, events within the New England states)

DEPARTMENT: CSD – Community Engagement

REPORTS TO: Community Engagement Manager

JOB LEVEL: 2 - Coordinator

AREAS OF IMPACT: Supporting CE Initiatives - Events, Activations, Focus Groups, Canvassing

SUPERVISORY RESPONSIBILITIES: No direct reports

WHO YOU ARE:

YOUR ROLE & IMPACT AT ASG

As part of a purposeful team at ASG, an integrated marketing agency that powers progress for corporations, nonprofits, government agencies, and the communities they serve, the Community Engagement Coordinator is a proactive, community-focused professional responsible for activating community engagement campaigns and coordinating activities between community members and cross-functional internal teams to ensure timely and successful delivery of our solutions. The ideal candidate brings experience in people-facing or project-based roles, including volunteer management. Advocacy or organizing experience, whether as a volunteer in the community or on-campus, is a plus.

YOUR RESPONSIBILITIES

• Assist events team in execution of events with operational and logistical excellence using industry standard knowledge and applying innovation
• Collaborate with Events & Activations Managers to manage all logistics, such as but not limited to, location sourcing, ordering of supplies, event promotion, event cost management, writing event briefs, vendor management, event staff scheduling, transportation of materials, etc.
• Build and maintain relationships within targeted communities through collaboration and consultation
• Ensure that service standards and quality measures of agency/community/client needs, and demands are established, implemented, and monitored by tracking and reporting KPIs to the Community Engagement team
• Organize storage units and create inventory for events.
• Ensure that staffing needs are met through Brand Ambassador recruitment
• Collaborate with CE department staff to carry out trainings for Brand Ambassadors and build out entry level organizers to increase team-wide capacity
• Build and manage a field leadership team to execute complex field plans
• Maintain a strong professional culture within the field organization focused on accountability, specific goals, innovation, and sense of purpose
• Distribute flyers in key locations, such as places of worship, food pantries, supermarkets, social service hubs etc.
• Create and strengthen partnerships with community organizations and local groups
• Perform additional projects, initiatives, duties, responsibilities for any area throughout ASG while demonstrating flexibility and adaptability, for the overall success of the organization as directed by the Community Engagement Manager and/or their designee(s).

YOUR MINIMUM QUALIFICATIONS

• Bachelor’s degree preferred, or 5+ years of relevant work experience.
• 3+ years of experience in community-focused, people-facing, project-based work.
• 2+ years in project, event, or community campaign coordination.
• Reliable internet access.
• 2+ years of experience using Excel, databases, and project management software.
• Flexibility to work evenings and weekends during campaign peaks.
• Valid driver’s license, access to a vehicle, and ability to attend onsite community initiatives as needed.
• Bilingual preferred (English and Spanish, Portuguese, or Haitian Creole).
• Experience collaborating with diverse teams.
• Knowledge of event planning and the needs of varied events.
• Experience with grassroots organizing.
• Ability to coordinate, motivate, and work effectively in team roles (lead, support, and peer).
• Strong organizational skills and ability to monitor campaign progress.
• Ability to build respectful relationships with community members.
• Strong written and verbal communication skills, including public speaking.
• Experience recruiting, training, and managing volunteers is a plus.
• Creative and strategic thinking skills.
• Proficiency with Microsoft Windows, NGP-VAN, ECanvasser, and advanced Excel/project budgeting software.
• Ability to work independently and self-direct with minimal supervision.
• Strong interpersonal skills, with ability to work with diverse groups.
• Commitment to equity and inclusion awareness.

YOUR COMPETENCIES AND TRAITS

• Communication: must communicate complex information clearly and concisely, actively listens and engages in feedback loops to ensure understanding, and adapts communication style to diverse audiences to foster collaboration and alignment across teams
• Reliability: must consistently deliver high-quality results by managing tasks effectively, meeting deadlines, and proactively solving obstacles to ensure team objectives are met
• Quality Work: must consistently produce high-quality work with meticulous attention to detail, actively incorporating feedback to maintain alignment with quality standards
• Problem Solving & Decision Making: must demonstrate analytical and creative thinking to efficiently resolve issues, using data-driven and innovative approaches to develop solutions and make informed decisions by evaluating information and weighing risks and benefits
• Time Management: must efficiently prioritize and organize tasks to meet deadlines, balances multiple responsibilities, and uses tools and strategies to optimize productivity while managing stress professionally
• Flexibility: must quickly adjust to changes in tasks, priorities, or work conditions with a positive attitude, embracing new challenges and continuously learning to enhance performance and actively contribute to team success
• Initiative: must proactively identify opportunities to enhance work processes and outcomes, take ownership of tasks, seek out additional responsibilities to support team goals, and demonstrate a forward-thinking approach by anticipating needs and implementing solutions to drive continuous improvement

WHO WE ARE & WHAT WE DO

ASG, established in 2013, is an integrated marketing agency that powers progress for corporations, nonprofits, government agencies, and the communities they serve. We build data-driven campaigns and community-centered engagement that reach the right people, inspire action, and improve lives. By coordinating research, creative, communications, media, a multilingual customer center, and on-the-ground engagement in a single team, ASG delivers precise targeting, rapid response, and results you can measure. From raising health-coverage enrollment by 25 percent to securing community support for clean-energy upgrades, we efficiently and transparently turn insight into impact. Clients choose ASG because we listen first, move nimbly, and stay accountable every step of the way.

ASG is a certified minority, woman and LGBTQ-owned business enterprise. Our team is also culturally diverse, and a majority of our staff are multilingual, enabling ASG to connect with key stakeholders in their native languages. ASG has received accolades such as the U.S. SBA’s Minority-Owned Small Business of the Year and recognition from the Boston Business Journal as one of Massachusetts’s 'Fast 50' growing private companies and one of the state’s most diverse employers. With ambitious growth goals, we aim to expand our offerings both operationally and geographically, so that we can continue to purposefully impact diverse communities through our integrated social marketing.

OUR PROMISE

If you are passionate about working for a growing organization that values authenticity, passion, helping others, diversity, and inquisitiveness, you will find your career rewarding and impactful at ASG. As Community Engagement Coordinator you will be part of a dynamic team and will find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

• Base Salary : Salary range for this position is commensurate with experience. ($54,000-$60,000)
• Vacation, Sick, AND Floating Days: Receive generous vacation time that increases throughout your tenure and frontloaded Sick and Floating Days!
• 12 Company Holidays
• Health, Dental, and Vision Plans: Choose from an array of high-quality plans for you and your family.
• Employer Paid Life and Long-Term Disability Insurance
• 401K + Match: 401K plan with an employer match after 90 days of employment and financial literacy services provided through our retirement provider.
• Professional Development: In-house training, annual organizational retreats, and more!
• Hybrid Workplace: Enjoy a remote first workplace, with in person duties required as needed for client meetings, events, activations, other project work, and internal meetings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this position. Duties, responsibilities, and activities may change at any time with or without notice.

ASG is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, ASG will better serve our clients and communities through its services. ASG is an employment at-will organization and an equal opportunity employer committed to maintaining a work environment free from discrimination on the basis of age, amnesty, ancestry, color, creed, disability, gender, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, covered veteran status, national guard or reserve unit duty obligations, or any other category protected by law (“protected class status”) and in accordance with applicable federal, state, and local laws. ASG complies with applicable federal, state, and local laws governing non-discrimination in employment.

ASG participates in the E-Verify program and upholds candidates and employee rights. Additionally, ASG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment , or any additional information on the content above, please contact People Operations by email at [email protected].