Outside Sales Representative

Job Description

Job Description

Job Title: Outside Sales Representative
Location: Various (travel required)
Department: Sales
Reports To: General Manager
Posted On: 05/08/2023

We’re seeking a motivated Outside Sales Representative to grow sales with new and existing customers. You’ll serve as the face of the company—delivering excellent customer service, identifying leads, and managing key sales operations.

• Regularly communicate with customers via visits, calls, texts, or emails.

• Provide updates on product availability, pricing, shortages, and substitutions.

• Share promotional materials and product samples to highlight features and benefits.

• Resolve customer concerns and manage complaints professionally.

• Occasionally perform emergency product deliveries when necessary.

• Identify and contact prospective customers using multiple sources (directories, trade shows, online platforms, referrals, etc.).

• Guide new clients through the onboarding and credit application process.

• Educate new customers about the company's strengths (e.g., quality, reliability, safety standards).

• Attend trade shows and support marketing efforts such as flyers, events, and social media outreach.

• Participate in morning order processing and help verify order accuracy.

• Maintain a daily action plan with target goals and submit sales reports.

• Collaborate with purchasing, production, and delivery teams to support customer needs.

• Assist with inventory checks and HACCP/sanitation tasks as required.

• Submit monthly expense reports.

• Maintain company vehicle, if one is assigned.

• Monitor and follow up on customer payments and outstanding balances.

• Conduct in-person collections when necessary.

• Facilitate and process product returns and ensure customer satisfaction.

• Ensure invoice statements are provided with all deliveries.

• Perform additional duties as assigned.

• High school diploma or equivalent preferred.

• Experience in sales, customer service, or public presentations.

• Valid driver’s license with a clean driving record.

• Fluent in English (verbal and written); bilingual in Japanese, Chinese, or Korean highly preferred.

• Familiarity with restaurant industry products and operations.

• Ability to identify and differentiate seafood species (a plus).

• Strong interpersonal and communication skills.

• Comfortable working cross-functionally with internal departments.

• Reliable, detail-oriented, and deadline-driven.

• Proficient with basic technology and mobile communication tools.

• Professional and courteous under all circumstances.

• Variable work hours, including early mornings and some evenings.

• Exposure to outdoor conditions, refrigerated areas, and slippery surfaces.

• Must be able to lift up to 20 lbs occasionally and up to 10 lbs frequently.

If you’re enthusiastic about food, customer relationships, and growing your sales career in a fast-paced environment, we’d love to hear from you!

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