Hot side/Cold side Commercial Kitchen Equipment Service Technician

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

Position Summary

• The Service Technician reports to the Service Manager
• Located in Boston, MA
• Field Based - Full Time

The Service Technician – Hot & Cold Side (Hybrid) is a skilled field professional responsible for diagnosing, repairing and maintaining both commercial cooking (hot side) and refrigeration (cold side) equipment. This role supports critical customer accounts and ensures maximum equipment uptime across full commercial kitchen systems.

The Technician plays a key role in delivering safe, reliable, and high-quality service while maintaining strong customer relationships and upholding TriMark’s operational standards.

Essential Functions & Key Responsibilities

Hot Side – Cooking Equipment

• Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, and ranges
• Troubleshoot ignition systems, gas trains, thermostats, heating elements, control boards, and safety devices
• Verify proper gas pressure, ventilation coordination, and electrical requirements
• Conduct root cause analysis to reduce repeat service calls

Cold Side – Refrigeration Equipment

• Service commercial refrigeration systems including reach-ins, walk-ins, prep tables, undercounter units, ice machines, and remote condensing units
• Diagnose issues involving compressors, expansion valves, evaporators, condensers, and control systems
• Perform refrigerant recovery, evacuation, charging, and leak detection
• Interpret pressure-temperature charts and electrical schematics

Preventative Maintenance & Optimization

• Perform preventative maintenance across full kitchen systems
• Identify efficiency improvements and equipment lifecycle concerns
• Provide proactive service recommendations to reduce downtime

Customer Service & Documentation

• Communicate repair findings, cost implications, and preventative recommendations clearly
• Maintain accurate and timely service documentation
• Deliver professional, customer-focused service at all times

Safety & Compliance

• Adhere to OSHA, EPA, and local safety regulations
• Maintain required refrigerant handling certifications
• Ensure safe job sites and proper tool and vehicle maintenance

Required Qualifications

• 1-2 years of commercial kitchen equipment service experience (hot and cold side preferred)
• Strong understanding of gas systems, electrical diagnostics, and refrigeration cycles
• EPA Universal Certification
• Ability to read wiring diagrams and service manuals
• Valid driver’s license with clean driving record
• Ability to lift 75+ pounds and work in high-heat or refrigerated environments

Preferred Qualifications

• CFESA certification
• Factory-authorized service training on major cooking and refrigeration brands
• Experience supporting high-volume or multi-location accounts

Core Competencies

• Strong troubleshooting across gas, electrical, and refrigeration systems
• First-time fix mindset
• Time management and route efficiency
• Customer Relations management
• Safety-focused and detail-oriented
• Ability to work independently
• Team collaboration
• Accountability and ownership

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact [email protected]