Support Staff Enrollment Services - Part Time - Springfield Technical Community College

Job Description

GENERAL STATEMENT OF DUTIES

The Support Staff Enrollment Services (part-time) serves as a member of the Student Financial Services department. This position performs cashiering, responds to inquiries and provides customer service. The Staff Assistant (part-time) processes forms, data entry, and other specialized clerical duties related to financial aid and student billing.

Responsibilities Include, But Are Not Limited To

Provide quality customer service. Respond to inquiries in-person and by telephone, chat software and email.Disseminate information regarding students' financials including financial aid status and tuition and fee billing.Cashiering/processing of tuition payments via cash, checks, and credit cards.Provide daily reconciliation of payment activity including the completion of reconciliation reports.Assists counselors with the Federal Work Study documentation processing and record-keeping.Support third party billing and "One Card" processing for students, faculty, and staff.Creation of documents including data entry needs to support student communicationReview, process, and update student related forms.Other clerical tasks as assigned and/or or required.

Requirements

REQUIREMENTS

High School Diploma requiredDemonstrated skills in management of financial transactions, customer service or higher education, information management, etc.Excellent written and verbal communication, computer proficiency including Microsoft Office and Gmail, and the ability to learn new software and other skills as needed.Familiarity with a higher education environment, information management software and a demonstrated ability to manage projects to completion within an organization.Must possess the ability to respond appropriately in a changing office environment while maintaining the focus required to see a task to conclusion.

Preferred Qualifications

Associate degreeExperience with Ellucian Colleague

EQUIVALENCY STATEMENT

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information

Working Conditions/Physical Demands

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information

Work Schedule: Part-time18.5 hours per week, Monday through Friday, between 8 a.m. and 5 p.m. Requires flexibility to work occasional evenings and/or weekends as demand dictates.

Salary: $18.00/hour Benefits: No Union: No Grant Funded: No Closing Date: Open until filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions

All available positions are located at: which applicants must apply online by submitting a cover letter, resume and three (3) professional references.

Cover letter must demonstrate how your education and experience qualifies you for this position.

Pre-employment Details

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

Policy Statement On Affirmative Action, Equal Opportunity & Diversity

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at [email protected], the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.