Coffeebar Manager

Do you want to be an “Intelli?” We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. We’re passionate about coffee, and that means we pay a bit more for coffee in order to buy direct and create long-term, collaborative relationships with our producers that grow exceptional coffee.

The Coffeebar Manager is responsible for the coffeebar’s overall financial performance and operational success. Working in a fast-paced environment, the Coffeebar Manager is expected to build a strong and well-developed team that demonstrates a high level of customer service, and ensures that the quality of coffee and tea is both excellent and consistent by continuously adhering to Intelligentsia’s high drink standards.

Post Office Square Coffeebar
225 Franklin St., Boston, MA, 02110
Monday - Friday, 7:00am - 4:00pm
Saturday & Sunday, Closed

Duties & Responsibilities

Budget and Operations:

• Recruit, hire, and supervise qualified personnel when positions become available.
• Prepare, monitor and manage the coffeebar’s staffing levels and schedule; identify opportunities to increase efficiency without sacrificing operations.
• Maintain accurate records and paperwork including daily sales results, monthly inventory, cash drawer reconciliation, personnel records and employment documentation.
• Participate in the development of the coffeebar’s annual budget, and identify quarterly goals and objectives.
• Ensure cleanliness, organization, and attractiveness of the coffeebar’s interior and exterior.
• Maintain strong vendor relationships to ensure response time and deliveries are timely; track vendor activity, particularly those responding to and completing work order requests.
• Plan, identify, communicate, and delegate appropriate responsibilities and practices to staff to achieve operational goals.
• Continuously review the coffeebar’s operations to identify problems, concerns, and opportunities for improvement.
• Review monthly financial reports with your supervisor to identify and address trends and issues in coffeebar performance.
• Suggest and implement new initiatives in pursuit of increasing quality and profitability, streamlining labor/systems, and increasing morale.

Training/Education:

• Work with coffeebar staff - on an individual and group basis – to ensure that staff are confident in their drink preparation skills, throughout the year.
• Ensure training stays on track and forward movement is maintained until full capability is achieved.
• Collaborate with Retail Director to ensure that the coffeebar’s regular schedule and the training schedule are effectively written to allow for an adequate volume of training.
• Collaborate with Retail Director to identify future leaders at Intelligentsia within the coffeebar. Encourage and support them in their training needs to achieve their goals.

Cash Handling:

• Adhere to all policies included in the Retail Training Manual and ensure that staff understand and adhere to the policies.
• Ensure that each new employee completes the Cash Handling Policies and Procedures test within 30 days of employment.
• Maintain current and accurate records by performing daily and weekly payroll and labor responsibilities, reviewing and maintaining all timekeeping records, and ensure that company communications are appropriately shared with staff.

Culture/Hospitality:

• Maintain a strong floor presence, cultivate an attentive and detail-oriented staff, and ensure a high level of customer service without sacrificing the quality of the coffee and tea beverages and products being offered.
• Demonstrate a calm demeanor during peak periods, and set a positive example for staff.
• Hold meetings for all staff at least quarterly and maintain a strong and open line of communication.
• Assess staff performance on a consistent and ongoing basis; coach each employee, providing positive reinforcement and constructive feedback.

Education and/or Experience:

• High School Diploma or GED preferred.
• Experience managing retail, restaurant, or hospitality locations strongly preferred.
• Drive-thru management experience is strongly preferred.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exhibit empathy and inclusivity with all employees inside and outside of retail, setting the standard for employees to emulate. Demonstrate professional and respectful behavior to others when communicating, whether it is verbal or written/email. When emailing, be cognizant of continuing our standard communication benchmarks of respect and inclusivity by understanding the importance of tone in online communications.
• Continue these communication standards with customers, exhibiting elevated customer service and coaching employees on best practices with communication.
• Strong skills in the areas of bar work and coffee and tea preparation
• Ability to maintain a pleasant disposition and sense of urgency with helping customers
• Demonstrate a passion for coffee and tea
• Capability to interface and maintain effective relationships with coworkers and customers
• Detail-oriented, logical, and methodological approach to problem solving
• Flexible, with the ability to multitask in a highly demanding, stressful environment
• Excellent interpersonal and customer service skills
• Maintain a calm demeanor during periods of high volume
• Ability to lead and cooperate successfully as a member of a team
• Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
• Communicate professionally, clearly, honestly, and promptly
• Ability to use available resources to answer questions
• Maintain regular and consistent attendance and punctuality
• General computer proficiency
• Learn, understand, uphold and instill company values.
• Ability to read, write and speak English proficiently.

Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Short & Long-term Disability Insurance
• Life Insurance
• $50/month phone allowance
• Employee Discounts
• Flexible schedule
• Paid Time Off and Sick Leave
• Paid Training
• Employee Assistance Program

Compensation:

• Wage: $22.84 per hour
• Tips: Eligible (Average $7.00 - $9.00 per hour)
• Quarterly bonus eligibility based on performance.

Intelligentsia Coffee, Inc is an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving guests throughout our communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at [email protected]

Pay: $22.84 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person