Video Monitoring Technician/ Patient Observer

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Start your healthcare career at Spaulding Rehabilitation! This is a great opportunity for individuals looking to gain hands-on experience in a hospital setting and become part of a collaborative patient care team. As a Patient Observer, you’ll work closely with nurses and other clinical staff while helping maintain a safe, supportive environment for patients. If you’re dependable, compassionate, attentive, and interested in building a future in healthcare, this role is a great place to start.

The Patient Observer position is an excellent opportunity to gain exposure to a hospital environment, work alongside experienced healthcare professionals, and build valuable patient care experience. It can be a strong first step for candidates interested in pursuing a long-term career in healthcare.

Under the direction of a Registered Nurse (RN), the Patient Observer provides constant observation and support to patients who have been identified as a potential risk to themselves or others. The Patient Observer assists with patient-related tasks based on individual needs while maintaining patient confidentiality and following hospital policies and procedures.

Essential Functions
Maintain constant observation of assigned patient(s).
Monitor patients for changes in behavior or condition and promptly communicate concerns to the RN.
Document care and observations as required.
Receive and provide detailed handoff information regarding the patient and their status.
Assist patients with feeding as directed by the RN.
Assist in the event of a patient fall according to hospital procedures.
Maintain patient safety, privacy, dignity, and confidentiality at all times.

Qualifications

Qualifications

Education

• High school diploma or equivalent preferred.

Experience

• 0–1 year of healthcare experience preferred.
• Candidates interested in beginning a career in healthcare are encouraged to apply.

Knowledge, Skills & Abilities

• Ability to remain alert and attentive for extended periods.
• Strong communication and interpersonal skills.
• Ability to verbally calm and reassure patients.
• Ability to remain calm and respond appropriately in stressful situations.
• Ability to read, write, and speak English clearly.
• Dependable, compassionate, and committed to providing a safe environment for patients.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1575 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1460 Spaulding Hospital-Cambridge, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.