Director, Managed Services Global Cloud Operations

Overview

The Director of Global Service Delivery Platform Engineering and Operations will lead the operational strategy and execution for the InterSystems Global Service Delivery Platform based on Kubernetespowering the delivery of the IRIS data platform and broader portfolio as cloud-native managed services.
This role is accountable for leading global teams building and operating a highly available secure and performant global platform providing SaaS and Managed Services spanning InterSystems Global Datacenter footprints AWS GCP and Azure. The platform underpins all customer-facing environments and is central to InterSystems next-generation managed services and SaaS delivery strategy.

Key Responsibilities

• Lead global operations for the InterSystems Service Delivery Platform encompassing SpectroCloud Coralogix Cilium Kubernetes Helm-based deployment automation and multi-cloud infrastructure services.
• Ensure operational excellence for all managed IRIS environments including high availability fault tolerance and performance optimization across public and private cloud regions.
• Develop and execute a unified operational model integrating observability automation capacity management and proactive incident response for customer and internal platforms.
• Collaborate with Product and Cloud Engineering to define infrastructure-as-code standards CI/CD pipelines and operational guardrails for IRIS deployment and lifecycle management.
• Drive the evolution of platform observability using Coralogix and complementary telemetry systems to enable full-stack visibility SLO tracking and automated anomaly detection.
• Establish and maintain service-level objectives (SLOs) operational KPIs and reporting for platform health resilience and customer experience.
• Partner with the Global Security and Compliance teams to ensure adherence to data protection access control and regulatory frameworks.
• Lead a distributed global operations organization with a culture of accountability continuous learning and operational maturity.
• Manage cross-cloud cost efficiency scaling strategies and automation frameworks that support InterSystems global growth and customer reliability expectations.
• Champion the adoption of SRE principles and operational excellence across Managed Services ensuring smooth integration between development and operational teams.

Qualifications

• 15 years of experience in infrastructure site reliability or platform operations including leadership roles managing global distributed systems.
• Proven expertise operating Kubernetes-based platforms (Cilium Helm SpectroCloud) and managing complex workloads across AWS GCP and Azure.
• Experience with observability and logging ecosystems particularly Coralogix or equivalent solutions (e.g. Datadog Grafana Prometheus).
• Strong understanding of data platform operations high availability and scaling in support of mission-critical systems such as InterSystems IRIS.
• Demonstrated success driving operational transformation in hybrid or multi-cloud environments.
• Excellent leadership organizational and communication skills with a track record of building high-performing global teams.
• Bachelors or Masters degree in Computer Science Engineering or related technical field.

Impact

This role will be pivotal in shaping and sustaining the operational foundation for InterSystems next-generation managed services. By driving reliability scalability and efficiency across the Service Delivery Platform the Senior Director will ensure that IRIS and its ecosystem are delivered as resilient secure and globally consistent managed services. This leader will play a central role in realizing the companys vision of transforming from traditional deployments to fully cloud-native globally managed offerings.

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience education skills and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical vision and dental insurance
• Short-term and long-term disability and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

The estimated base compensatation range for this role is:

$195000$229000 USD

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit .

Required Experience:

Director