Training Manager (Westfield)
Scope of Position:
The Training Manager is responsible for the development and execution of the company's product/application training initiatives for both internal personnel and external customers. The position will require curriculum creation and implementation strategies across various mediums of distribution, including both in-person and online.
Essential Duties and Responsibilities:
- Establish schedules for training programs both at the Reed Institute and external venues, with an emphasis on education, product marketing and brand recognition.
- Work in partnership with other division departments, including sales and technical resources, to determine the training needs both internally and externally.
- Development materials to support all training initiatives including PowerPoints, videos, and any other protocol to maximize the delivery of the message.
- Utilize feedback from training initiatives to assist with future product development and continual improvement programs.
- Work with marketing to develop distributable content to be used across social media and other digital platforms.
- Travel as necessary throughout North America and Canada to provide training and assist with application site visits when necessary.
- Maintain the integrity and equipment used in hands-on, live-fire lab ensuring all products are up to date and installed properly.
- Other duties as needed or assginged
- Five years professional training experience focused on HVAC equipment, specifically gas-fired boilers, water heaters and other appliances and their application in real world settings. Heat Pump experience is a plus.
- Specific background in the development and implementation of training programs.
- Experience in Microsoft Office, specifically Work, Excel and PowerPoint.
- Great organizational skills.
- Excellent written and verbal communication skills.
- Strong work ethic with the ability to produce in both team and individual settings with minimal supervision.
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