Manager, Multidisciplinary Clinic Operations - Mount Auburn Hospital

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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Beth Israel Lahey Health and Mount Auburn Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values, which can be reviewed here: Mission, Vision & Values | Mount Auburn Hospital.

The Manager, Multidisciplinary Clinic Operations provides strategic and operational leadership for a hospital-based, multidisciplinary clinic offering coordinated ambulatory visits and minor procedures. The manager will oversee one clinic which serves as a shared access point for multiple specialties. The manager ensures clinical integration, patient-centered operations, regulatory compliance, and performance excellence.

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

• Lead the planning, launch, and ongoing management of the clinic, including space activation and service line integration.
• Oversee clinical and administrative operations across specialties, in partnership with physician and nursing leaders.
• Develop and monitor clinic KPIs, including access, patient volume, procedural throughput, staff productivity, and patient experience.
• Create and manage operational budgets, staffing plans, and capital needs.
• Responsible for all staffing oversight, including hiring and onboarding of staff, performance reviews, performance issues, and staff development.
• Ensure compliance with hospital policies, regulatory standards, and quality/safety benchmarks.
• Serve as liaison to department chairs, hospital leadership, and clinical partners to ensure aligned goals.
• Promote innovation in scheduling, clinical workflows, and technology to optimize patient access and care coordination.
• Lead initiatives to improve efficiency, staff engagement, and patient satisfaction.

Qualifications

• Bachelor’s degree required; Master’s degree in Health Administration, Nursing, or related field preferred.
• A minimum of 5 years of management experience, with a preferred background in ambulatory or procedural clinic settings.
• Demonstrated strength in team management, cross-departmental coordination, and operational excellence.
• Knowledge of regulatory and compliance frameworks in hospital-based outpatient settings.
• Excellent interpersonal, strategic, and problem-solving skills.

Other Requirements

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Pay Range

$75,000.00 USD - $115,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

If you have questions about this posting, please contact [email protected]