Usms profitero

Company Description

Profitero is the leading global commerce acceleration company offering a flexible suite of intelligence-driven solutions so that brands can grow profitably. Our integrated digital shelf analytics, shelf-intelligent activation and advisory services empower brands to optimize product availability, discoverability, and maximize conversions across 1200+ retailers in 70+ countries. Profitero’s Open Commerce Ecosystem makes it possible for retailers, agencies and tech providers to combine digital shelf data insights with their own solutions, eliminating data gaps and unlocking incremental value for brands.

Overview

We are looking to hire an Account Manager on our Customer Success team to help manage our growing portfolio of clients. As an Associate Account Manager you will be responsible for supporting and developing our growing branded customer base. You will engage with a rapidly expanding portfolio of CPG brands and you will be their main point of contact.

What You'll Do

• Help our clients derive significant value from the Profitero tool, through deep understanding of how to leverage eCommerce data and expert knowledge of the application, leading to high satisfaction and uncontested renewals
• Serve as the customer’s main point of contact, being able to respond to immediate questions or pull in SME’s to solve more complex topics
• Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform
• As a product expert and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
• Setting client expectations with SaaS platforms in Agile environments, consistently working to achieve a high say:do ratio
• Help teammates understand and prioritize work so that deadlines are met and work is completed on time
• Provide context and business perspective so that Strategy & Insights reports are actionable and relevant to business teams
• Use excellent communication, influence and collaboration skills to solve problems
• Be or become an eCommerce expert
• Responsible for all aspects of the renewal process (ARR on existing accounts)
• Build a up-sell/renewal strategy for each account
• Ensuring data accuracy in customer accounts
  
  

Qualifications

• 2-5 years of relevant account management/customer success experience with proven track record of high client satisfaction
• Experience with supporting a SaaS based solution, ideally with an analytical focus, preferred
• Strong analytical skills and ability to use data to help clients make informed decisions
• Must demonstrate excellent communication (written and oral) and active listening skills
• Outstanding organizational skills, attention to detail and ability to multitask to effectively prioritize and manage workflow
• Strong interpersonal skills and experience working with remote team members
• Strong competitive drive & goal driven-should have strong desire to exceed expectations
• Self-starter and highly motivated; ability to quickly “think on your feet”
• eCommerce, CPG, and/or supplier-side experience is a plus
  
  

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $59,850 to $86,680/annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/26/25.