Volunteer Coordinator and Educator
Mount Auburn Cemetery is a vibrant cultural landscape that combines the beauty of nature and art with commemoration and remembrance. Founded in 1831, Mount Auburn represents a major turning point in nineteenth-century attitudes about death, burial, and commemoration, and was imitated widely across the United States. As a designed landscape of beauty and inspiration, Mount Auburn continues to serve the public as an active cemetery, important birding site, tourist destination, and beloved community resource. More than 100,000 individuals are remembered here including Harriet Jacobs, Winslow Homer, Isabella Stewart Gardner, Henry Wadsworth Longfellow, and Julia Ward Howe. As a National Historic Landmark, we welcome more than 250,000 visitors a year to our horticultural landscape, accredited arboretum, wildlife oasis, and outdoor museum of commemorative art. Located in Cambridge and Watertown, Massachusetts outside of Boston, Mount Auburn is a green space of 175 acres that provides welcome respite and refuge in an urban environment. POSITION SUMMARY: Role and Responsibilities:
Reporting to the Director of Education & Visitor Services the Volunteer Coordinator & Educator manages and supervises the organization-wide volunteer program and provides direct oversight of its volunteer docent program. The Coordinator recruits, trains, and plans engagement activities to grow a thoughtful community of volunteers that support organizational needs. The Coordinator assists in the development of annual goals and budgets that support Mount Auburn’s strategic objectives to welcome and inspire all who visit.
- Acts as volunteer coordinator for all volunteer opportunities at the Cemetery including greenhouse, gardening, citizen science, historical collections, plant collections, and visitor services.
- Creates annual goals and budgets for visitor services and volunteer programs that support Mount Auburn’s strategic initiatives.
- Grows the volunteer program through new volunteer opportunities and an expanded volunteer corps; recruits and screens new volunteers for departments and events; creates and maintains volunteer training materials.
- Keeps records of all Mount Auburn volunteers and manages volunteer statistics for reporting purposes.
- Manages volunteer communications and plans volunteer appreciation events and other forms of recognition.
- Organizes a schedule of year-round training for volunteers and staff, working with all departments to offer special lectures, presentations, and tours that deepen understanding of Mount Auburn’s roles as an active cemetery, a public garden, and cultural organization.
- Serves as a generalist tour leader for group tours and visitor education tours.
- Manage Community Partnerships especially as they relate to group volunteer opportunities, and deepening our connection to local community organizations.
- A bachelor’s degree or equivalent is required. Interests in social history, natural history and horticulture highly desirable. Must be able to act as an effective representative of the Cemetery and the Friends of Mount Auburn.
- Two years of experience managing adult volunteers preferred.
- Demonstrated ability to work with the public and to coordinate complex tasks. Ability to follow through on assigned tasks and to work independently. Ability to handle financial transactions and manage inventories accurately.
- Demonstrated excellent communication skills, in person, in writing, via telephone or other computer or other electronic media.
- Dependable, punctual, and articulate.
- Demonstrated ability to be flexible and creative as work demands change.
- Must be able to use a computer and telephone and mobile radio equipment. Must be able to drive a car and have a driver's license valid in Massachusetts.
- Must present a good professional image.
- Ability to work at least one weekend day per week.
- The person in this position needs to move and work out-of-doors and within an office environment as well as the Gatehouse areas, Administration Building, Operations Center, Story Chapel and Bigelow Chapel both up and downstairs.
- The person in this position needs to move within all areas of the Cemetery grounds and buildings and drive Cemetery vehicles.
- Frequently moves program materials and supplies using proper safety procedures.
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