User experience researcher

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About Role,

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.

We are looking for a talented and passionate Sr. User Experience Researcher to lead mixed methods research that informs investments across UKG’s AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business & customer success.

Responsibilities

• Conduct research studies using UXR qualitative and quantitative methods, and behavioral/log data analysis that deepen our understanding of the user experience and drive product strategy. Translate complex data and identify strategic opportunities.
• Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
• Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
• Raise the methodological bar within the User Research team and mentor other team members.
• Co-lead ideation and co-creation activities with cross-functional partners and customers.
  
  

About You,

Minimum Qualifications :

• 4+ years of professional user research experience, with a demonstrated knowledge of User Experience best practices.
• Can conduct quantitative research at scale and demonstrate the use of a variety of research methods (longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling).
• Experience with quantitative analysis tools (eg, Qualtrics, R, SPSS). Familiarity with usage analytics tools and data visualization tools (e.g., Pendo, Looker) preferred.
• Demonstrated ability to develop creative and practical research approaches to complex design problems.
• Experience facilitating design and ideation sprints. Familiarity with a variety of workshop methods and recipes.
• Experience in leveraging AI into work processes, decision-making, or problem-solving. This may include building AI-powered features, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors or related discipline or equivalent experience.
  
  

Preferred Qualifications

• Subject matter knowledge related to workforce management, human resource management and/or talent management is a plus.
• Experience with Enterprise software applications highly preferred.
  
  

At UKG, our culture starts with people. We take great pride in our award-winning workplace culture and how it inspires our purpose.

We actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.

UKG is unable to offer sponsorship for this position.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $112,300 to $161,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at