Residential Services Director - Templeton Community Program

The Department of Developmental Services (DDS) is seeking motivated and experienced candidates for the role of Program Director within Templeton Community Services, a State-Operated residential provider based in Central Massachusetts. The Program Director is responsible for the overall management of ten (10) homes in these towns: Baldwinville, Phillipston, Templeton and Athol, MA, providing 24-hour a day residential supports to thirty-eight individuals. The Program Director role has many critical functions that are imperative to ensuring the well-being of the individuals including, but not limited to, the following: providing direct and indirect supervision to approximately 134 DDS employees; on-call responsibilities 24/7 for crisis and emergency management; and ensuring fiscal responsibility by monitoring all assigned budgets (i.e., household, overtime, personnel and furniture/equipment).

The Program Director will ensure that the homes are clean, safe, well maintained, and in compliance with all applicable regulations. The Program Director serves as a liaison to families/guardians along with the Area and Regional offices. The Program Director is responsible for making recommendations for hiring, labor relations reviews, and remaining compliant with timeframes associated with entering the necessary information for Individualized Service Plans (ISP), incident reporting and medication occurrences through the Home and Community Service Information System (HCSIS). It is the role of the Program Director to ensure a well-trained workforce including maintaining all mandatory training requirements, education in Human Rights, and Positive Approaches to Behavioral Challenges (PABC). Additional responsibilities include reporting and approving time through the Self-Service Time and Attendance (SSTA) system and serving as a hiring manager with the MassCareers hiring system.

Please Note:

Schedule: Day Shift with flexibility required to meet the needs of the program.

Days Off: Sunday/Saturday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential support. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit:

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

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  Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

Recommended candidates must successfully complete pre-employment screening which includes:

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  Disabled Persons Protection Commission (DPPC) Abuse Registry Search:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.

• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests .

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in a particular specialty (i.e. scientific, professional, or technical) and must possess current license and/or registration requirements established for the performance of the position, of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the (A) required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the (A) required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VI

Primary Location : United States-Massachusetts-Baldwinville -184 Freight Shed

Job : Community and Social Services

Agency : Department of Developmental Services

Schedule : Full-time

Shift : Day

Job Posting : May 12, 2026, 10:37:32 AM

Number of Openings : 1

Salary : 92,644.84 - 142,610.92 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, ([email protected]) - 8572835830

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes