Manager, Commercial Operations

The Company:
It’s not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You’ll find that rare opportunity at PharmaEssentia USA. Join us, and let’s transform lives, together.
PharmaEssentia USA Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved in Europe and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking.
Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taipei Exchange (6446) and are expanding our global presence with operations in the U.S., Japan, and China, along with a world-class biologics production facility in Taichung.

Position Overview:
The Manager of Commercial Operations will support and enhance the effectiveness of our field teams, including Sales, Medical, and Market Access. This role will play a critical part in optimizing field operations, supporting execution, and ensuring alignment with corporate goals in a fast-paced environment.
This is a hybrid role with several days per week in the Burlington, MA office.
Key Responsibilities:
These may include but are not limited to:

Platforms and Technology: Lead the development, implementation, and oversight of tools and associated roadmaps that support field operations. Oversee the CRM system (Veeva) and collaborate across functions to manage capacity planning, drive innovation initiatives, and ensure effective communication with stakeholders. Administer the vehicle reimbursement program (Motus), regularly updating leadership on budget status and industry benchmarks.
Field Enablement & Strategy: Serve as a consultative partner in the sales planning and execution process, including the evaluation of territory size and structure, and ownership of incentive compensation (IC) design and administration. Address and resolve data inquiries from the field and internal partners, delivering timely and effective solutions. Collaborate with external partners to optimize processes and provide necessary support.
Performance Tracking & Reporting: Conduct analysis of key performance indicators (KPIs) related to field team productivity and engagement, working proactively with field leadership to establish routine reporting and deliver ad-hoc analyses. Create dashboards and reports that deliver actionable insights to the field team, and manage the regular review, update, or retirement of low-utilization reports.
Cross-Functional Collaboration: Work closely with Sales, Medical Affairs, Marketing, Market Access, Training, and Compliance to ensure alignment on field initiatives in accordance with regulatory standards. Function as the liaison between field teams and headquarters to facilitate seamless communication and prompt issue resolution.
Training, Onboarding, and Roster Management: Partner with Field Training and HR to deliver onboarding and ongoing training for new field team members. Oversee management of field rosters to maintain accurate system access, user hierarchies, and IC eligibility. Administer credentialing for the field sales team to ensure compliance and operational readiness.

Qualifications:

• Bachelor’s degree required.
• 3-5 years of experience in field operations, sales operations, or commercial operations in the biotech/pharmaceutical industry.
• Strong experience with field CRM systems (Veeva CRM preferred), analytics tools (Tableau/Power BI), and MS Office Suite.
• Experience with incentive compensation and administration.
• Familiarity with common healthcare datasets (Claims, Specialty Pharmacy, 867, 852).
• Exceptional project management, analytical, and communication skills.

Travel Requirements:

• Up to 20%, including field visits and headquarters meetings.

The expected salary range for this position based on greater Boston, MA location is $110,000-$145,000. Actual salary pay will be based on multiple factors, including geographic location, experience, qualifications, and other job-related factors permitted by law.

Benefits of working with our team:
PharmaEssentia USA strives every day to improve the lives of patients as well as our employees. As a valued member of PharmaEssentia USA, you will enjoy the following benefits:

• Comprehensive medical coverage
• Dental and vision coverage
• Generous paid time-off
• 401(k) retirement plan with competitive company match
• Medical & Dependent Care Flexible Spending Account
• Up to $150 monthly cell phone reimbursement
• Employee Assistance Program
• Free parking

EEO Statement
At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. PharmaEssentia does not accept unsolicited agency resumes. Staffing agencies should not send resumes to our HR team or to any PharmaEssentia employees. PharmaEssentia is not responsible for any fees related to unsolicited resumes from staffing agencies.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer.