Case Manager

Job Description

Job Description

Medical Case Manager – HIV Services

Location: 722 Belmont Street & 74 Pleasant Street, Brockton, MA
Hours: 40 hours Monday - Friday 8:00am -4:00pm
Salary Range: $24–$25/hour
FLSA Status: Non‑Exempt

BAMSI has been “bringing people and services together” since 1975. Our HIV Services program provides comprehensive, community-based care to individuals living with or at risk for HIV/AIDS. Through a combination of case management, outreach, prevention, and harm reduction services, we work to improve health outcomes, reduce barriers to care, and promote equity in underserved communities.

• Time Off – Up to 4 weeks combined vacation, personal and cultural holiday
• 12 paid holidays
• Up to 2 weeks Sick Time
• Highly Specialized Paid Trainings
• Health and Dental Insurance
• Life, Short‑Term, and Long‑Term Disability Insurance
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities
Benefits vary based on position and scheduled hours.

• Community Impact: Support individuals living with HIV/AIDS in accessing care and essential services
• Holistic Care Approach: Integrate medical, behavioral health, and social supports
• Collaborative Work: Partner with community organizations and multidisciplinary teams
• Growth & Learning: Gain experience in harm reduction, public health outreach, and case management

The Medical Case Manager provides outreach, care coordination, and support services to individuals living with or at risk for HIV/AIDS, ensuring access to comprehensive healthcare and community resources.

• Conduct outreach in collaboration with community partners to identify individuals in need of services
• Connect persons served to medical care, insurance, and social, mental health, and financial supports
• Perform ongoing assessments and develop individualized care plans
• Provide referrals and resource navigation based on client needs
• Conduct home visits and transport clients to appointments (medical, legal, social services, etc.)
• Provide health education, interpretation, and assistance accessing services
• Maintain accurate documentation and data entry in CareWare or other EHR systems

• Participate in community meetings focused on health access and education
• Collaborate with HIV Services team on prevention strategies (HIV/HCV/STI, overdose prevention)
• Screen, assess, and counsel individuals at risk for HIV/HCV/STI or opioid overdose
• Collect specimens for testing (venous blood draw, finger stick, oral swab, urine specimen)
• Stay current on HIV, STI, Hepatitis, substance use, and harm reduction best practices through trainings

• Assist with operations of the BAMSI Community Food Pantry (inventory, ordering, pickup, distribution)
• Build and maintain professional relationships with clients, staff, and community partners
• Follow all agency policies, procedures, and safety protocols, including universal precautions
• Maintain flexibility to work occasional evenings and weekends as needed
• Perform additional duties as assigned

• Associate or Bachelor’s degree in a human services field preferred , OR
• Minimum of 2 years professional or volunteer experience in a related field required
• Case management or care coordination experience required

• Experience working with individuals living with HIV/AIDS
• Experience working with substance use/addiction populations
• Familiarity with harm reduction principles

• Strong communication, organizational, and multitasking skills
• Ability to work independently and collaboratively in a team environment
• Cultural competency and comfort working with diverse populations
• Bilingual abilities (Haitian Creole, Cape Verdean Creole, Portuguese, Spanish) strongly preferred
• Excellent documentation and computer skills (Microsoft Word, Teams, Outlook)

• Phlebotomy skills preferred or willingness to learn
• Valid driver’s license and reliable transportation required
• Residency in or familiarity with the Brockton area preferred

As a Medical Case Manager, you play a vital role in improving access to care, reducing health disparities, and supporting individuals in achieving stability and wellness. Your work directly impacts the health and well-being of the community.