Director of Employment Services

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Flexible schedule
• Training & development

Job Title: Director of Employment Services

Location: Hybrid (Lynn, MA)
Compensation: $40/hour 40 hours/week
Schedule: Flexible hybrid model at least 2 days/week onsite in Lynn

About NAAM
The New American Association of Massachusetts (NAAM) is a nonprofit serving immigrants and refugees through employment programs, ESOL classes, youth services, and legal support. We are client-centered and holistic: we tackle language barriers, skills gaps, childcare, transportation, and wellness challenges so newcomers can build confident, self-sufficient lives.

Position Overview
The Director of Employment Services leads our two flagship programsESSP (state-funded job-readiness for Department of Transitional Assistance clients) and CRES (federally funded employment services for ORR-eligible refugees)and will design new initiatives as funding grows. You will steer strategy and day-to-day operations, supervise a multidisciplinary team, ensure data-driven quality and compliance, and cultivate partnerships with employers, funders, and community agencies.
This position reports directly to the Executive Director and works in close collaboration with NAAMs ESOL, youth, legal, and wellness departments to deliver integrated, high-impact services.

Key Responsibilities

• Program & Quality Management
• Develop and refine SOPs, workflows, and service-delivery standards across ESSP, CRES, and future programs.
• Monitor goals, outcomes, and contract deliverables; prepare for funder audits and site visits.
• Coordinate seamlessly with ESOL, youth, legal, and wellness teams to deliver wrap-around support.

Staff Leadership

• Hire, train, and coach employment specialists, case managers, and interns; conduct regular performance reviews.
• Foster a supportive, trauma-informed culture that values healthy worklife boundaries while meeting occasional urgent deadlines.

Client-Centered Service Design

• Ensure holistic case plans that address English acquisition, skills training, childcare, transportation, and health/behavioral-health barriers.
• Step in on complex cases and model high-quality, culturally responsive practice.

Employer & Community Engagement

• Build pipelines with local and regional employers; tailor placement and retention strategies to workforce needs.
• Represent NAAM in workforce coalitions, job fairs, and partner meetings.

Data, Technology & Reporting

• Oversee accurate data capture and analysis in Salesforce (or similar CRM); train staff on digital tools.
• Produce timely narrative and quantitative reports (monthly/quarterly/annual) for state and federal funders.
• Use data insights to drive continuous improvement and inform grant proposals.

Budget & Grants

• Develop, monitor, and manage program budgets in collaboration with NAAMs fiscal team.
• Track expenditures, reconcile budgets, and ensure responsible use of program funds.
• Facilitate payments to vendors and adjust budgets as needed to reflect programmatic changes.
• Contribute to grant writing, budget justifications, and advocacy for new funding

Who Were Looking For

• 3+ years in employment services/workforce development; 1+ year supervising staff.
• Bachelors degree in Social Work, Education, Public Admin, or related field.
• Proven record serving immigrant/refugee communities and navigating government contracts.
• Tech-savvy: comfortable with CRMs (Salesforce a plus), Excel/Sheets, and virtual collaboration tools.
• Calm, humorous, and motivational under pressure; committed to staff well-being.
• Multilingual skills and trauma-informed training are big pluses.

What We Offer

• Competitive pay paid holidays generous PTO flexible hybrid schedule.
• Future salary-increase potential tied to program expansion, new grants, and performance.
• A warm, collegial team that values innovation, empathy, and growthyours and our clients.

To Apply
Email your rsum and a brief cover letter to [email protected]. Tell us what excites you about holistic, client-centered employment work and how youve led teams to success.