Portfolio Property Manager

The Portfolio Property Manager is, first and foremost, client-focused and dedicated to creating the best customer experience for the communities and ownership groups we serve. This role specifically manages a portfolio of condominium associations, requiring a nuanced understanding of condo governance, owner relations, and regulatory requirements. A strong focus on account management, timely communication, exceeding expectations, and a proactive, service-minded approach are key elements of this position. The Condominium Portfolio Manager serves as the primary point of contact for condo boards and Tier 2 & 3 building owners, building trust and maintaining long-term relationships through consistent and reliable management.

Key Activities

• Act as an account manager, providing a high level of customer service and strategic planning for condominium boards and building owners.

• Build and maintain strong relationships with assigned clients by being proactive, responsive, and solutions-oriented.

• Serve as the primary liaison for the Board of Trustees and owners, facilitating regular meetings and ensuring effective communication and documentation in accordance with rules of order.

• Lead monthly meetings with select building owners to review financial performance, inspections, capital planning, budgeting, and the overall health of the account.

• Oversee vendor relationships, including soliciting and evaluating competitive bids, negotiating contracts, and ensuring the quality and timeliness of services provided.

• Coordinate with internal teams (maintenance, leasing, finance, etc.) to address outstanding issues and deliver seamless service across all areas.

• Monitor and manage association financials including budget development, variance tracking, invoice approvals, and reserve planning; actively participate in the collections process when necessary.

• Project manage all aspects of assigned accounts to ensure contractual obligations are met across maintenance, management, financials, rent and condo fee collection, and resident communication.

• Support and guide facilities management efforts, ensuring preventive maintenance and capital projects are addressed with long-term sustainability in mind.

• Identify and recommend sustainable practices and solutions that align with SCI’s mission and help clients make informed, forward-thinking decisions.

• This is a full-time, in-office position during standard business hours (Monday–Friday), with occasional evening availability required for board meetings.

• Minimum of two years of experience in property or portfolio management; direct condominium management experience strongly preferred.

• Bachelor’s or Associate’s degree in business, real estate, finance, organizational leadership, or a related field preferred.

• Strong working proficiency with technology, including mobile devices, computers, apps, and property management software.

• Highly organized, self-motivated, and capable of developing and maintaining systems to manage multiple priorities effectively.

• Ability to attend evening meetings with boards and residents as needed.

• Valid driver’s license in the Commonwealth of Massachusetts.

• Must reside within a 30-minute radius of Worcester, MA.

Primary Skills

• Relentless customer focus and a commitment to delivering exceptional service.

• Strong financial acumen, with the ability to read, interpret, and manage budgets, financial reports, and association accounting.

• Excellent oral and written communication skills, with the ability to tailor messaging to diverse audiences.

• Proven ability to independently set priorities, manage schedules, and balance multiple responsibilities.

• Comfortable using various communication methods to collaborate with a geographically dispersed team.

• Confident and professional in daily interactions with a wide range of existing and potential clients.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Read, analyze, and interpret the most complex documents; and respond effectively to the most sensitive inquiries or complaints.

• Computer Skills: Exhibit proficiency with Microsoft Office applications and Office Products, some Adobe Products, and cloud-based file management.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: This job description is only a summary of typical functions and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties; they may differ from the job description. Any other duties, as assigned, might be part of the job.