Client engagement director

Overview

How You’ll Make an Impact

The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability. You'll lead a team that orchestrates work across various internal teams to ensure a consistent and positive client experience!

This role reports to a senior leader within the Client Engagement organization. You will engage in close collaboration with internal sales, client services, and delivery teams, in addition to external client participants. You'll also lead all aspects of a matrixed, cross-functional team, delivering timely performance evaluations to both direct and indirect reports.

You excel in taking ownership and solving intricate challenges. You'll play a direct role in crafting client happiness and profitability, collaborating with a large, geographically dispersed, and multicultural organization. You will partner with clients to define and implement their vision, driving significant business outcomes. The role offers a unique balance of leadership, strategy, and hands-on problem-solving.

You will lead efforts to streamline engagement delivery, focusing on improving value for clients. You'll act as a trusted advisor, negotiating with key partners to achieve desired business outcomes and eliminate roadblocks. You will also be a key leader in orchestrating solutions across multiple products to meet complex client needs.

Being essential to Epsilon’s success, this role is of utmost importance. By ensuring client satisfaction, driving business value, and leading profitability, you'll directly contribute to the company's financial health and reputation. You'll be a leader in a value-based organization committed to delivering results for both the company and its clients.

What You’ll Achieve

• Opportunities for professional development This opportunity can propel individuals towards leadership roles. You'll cultivate talent, provide performance feedback to direct reports and cross-functional teams, and develop the business insight needed to lead all aspects of profitability. You'll also have the opportunity to lead in a "matrixed" organization, which will hone your skills in influence, collaboration, and strategic leadership.
• You'll develop and refine skills in client relationship management, negotiation, financial, business insight, and team leadership. You will become an authority at leading ambiguity, building cross-functional alignment, and handling tough conversations with grace and good judgment. You'll also gain experience in contract management and risk identification.
  
  

Who You Are

• What you’ll bring with you:
  • Bachelor’s degree or equivalent experience
  • 10+ years of professional experience, with an emphasis on services
  • 5 + years of managing a team
• Why you might stand out from other talent:
  • Experience in Martech or Adtech
  • A track record of driving scalable, repeatable processes and governance
  • Strong business acumen with a clear understanding of profitability drivers
  • Consistent track record to work through others and build high-performing teams
  • Experience with contracts, contract negotiation, and leading contract terms
  • Committed to achieving results and motivating teams to reach set objectives
    
    

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Base Salary: $128,300 - $141,800

Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 1/5/2026.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.
  
  

Because You Matter

Benefits

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
  
  

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.