Community Health Worker - C3 Care Management

Salary for this position: $18.00 - $21.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Community Health Worker – C3 Care Management based in Worcester. As an integral member of the care management team the Community Health Worker (CHW) will have the opportunity to make a profound impact on the lives of people living with complex and/or chronic conditions, many of whom also face multiple barriers accessing care and need support to succeed with achieving health care goals. This position requires flexibility and may vary from day- to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the community, home facility or health center.

In addition to your Community Health Worker role, you will serve as a care coordinator for assigned Community Partners, supporting integrated care and coordination. You’ll join care team meetings, manage communications, help resolve issues, and assist with planning and maintaining program activities.

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the cultures of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Essential Functions:

• Work under the guidance of C3 ACO clinical providers to engage members and caregivers in care management programs.

• Develop outreach plans with the team based on individual and community needs.

• Provide information, referrals, and resources to help members and care teams meet goals.

• Build trusting relationships with individuals, families, and care teams.

• Conduct outreach using various methods to engage members and communities.

• Address language or cultural barriers and support SDOH screenings.

• Coordinate care transitions, referrals, and follow-up.

• Assist with scheduling appointments and accessing community or government services.

• Participate in integrated care team meetings and maintain required documentation.

• Help members with applications for benefits, housing, and transportation.

CP Requirements:

• Function as the primary contact for the Community Partners.
• Build positive relationships with the CP's. (Community Partners)
• Make referrals to the community partner programs as appropriate

Required Qualifications:

• Basic knowledge of Microsoft Office and ability to learn the health center’s Electronic Medical Record and other applications.
• Depending on the nature of the position, bilingual in English and another critical language for the health center may be required.
• Successful completion of the CHW core competency training within 1 year of employment

Benefits:

• Competitive salary based on related experience
• Medical insurance starts on the first day of employment.
  • Health center pays 80% of medical insurance premiums.
  • Includes coverage for all individuals and most family types.
• Generous time off packages
• Dental and Vision insurance
• 403b Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program