CUSTOMER SUPPORT SPECIALIST

Job Description

Job Description:

As a member of the Fulfillment team, you will be an active contributor to the Region ITO, on time delivery to customer RFQ. This role will require you to function as a quote manager for the Steam Parts Americas Region fulfillment team within the GE Steam Power organization.

Responsibilities:

• Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues

• Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines

• Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)

• Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery

• Support system enhancements and key initiatives that affect parts fulfillment operations

• Understand affected order management Performance Indicators - as critical measures of parts fulfillment excellence

• Manage quote data quality across the lifecycle of quote- emphasis on key dates

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• High school diploma or equivalent; associate degree preferred.

• Experience in customer support or related roles.

• Strong communication and problem solving skills.

• Proficiency in CRM software and support tools.

• Excellent interpersonal skills and a customer focused attitude.

• Ability to succeed in a team environment and across a matrixed organization

• Proficiency in Microsoft Office Software

• SAP experience