M365 Support Engineer / Application Developer - MSEAD 25-30375

Job Title: M365 Support Engineer / Application Developer

Location: Boston, MA

Duration: 12 Months

MassDOT is seeking an experienced M365 Support Engineer / Application Developer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams . This role will also provide support for Power Platform apps , ensure proper security and compliance configurations , and maintain enterprise-level documentation for business-critical applications.

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).

• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams .

• Develop and maintain migration runbooks, technical documentation, and user guides .

• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions .

• Resolve migration, integration, and performance issues in a timely manner.

• Ensure compliance with security, retention, and governance policies.

SharePoint & Migration

• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online .

• Proven track record of large-scale migrations using ShareGate or Microsoft Migration Tool .

• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance .

• Skilled at resolving common migration issues (permissions conflicts, metadata mapping, broken workflows).

Security & Compliance

• Expertise in configuring SharePoint Online and Power Platform security .

• Strong understanding of Azure AD integration for identity and access.

• Hands-on experience with DLP, sensitivity labels, and retention policies .

• Ability to balance governance, compliance, and usability .

Power Platform Support

• Hands-on experience with Power Apps, Power Automate, and Dataverse solutions.

• Strong troubleshooting skills for app performance, broken flows, and connector permissions.

• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management) .

Automation & Tools

• Proficiency in PowerShell scripting and PnP provisioning for automation.

• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments.

Documentation & Process

• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles .

• Strong ability to clearly communicate technical guidance to IT staff, vendors, and business partners.

• Strong problem-solving abilities, especially in migration and security scenarios .

• Excellent communication and collaboration skills with technical and business teams.

• Ability to manage multiple projects and support tickets simultaneously.

• Proactive, adaptable, and team-oriented.

• Bachelor's degree in Computer Science, Information Systems, or related field.

• Microsoft certifications : M365 Security Administrator, SharePoint Associate, Power Platform Fundamentals.

• Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS).