Inside Sales Representative

Job Description

Job Description

Job Summary:

The Inside Sales Lead is responsible for generating new and cultivating existing business with our 500+ transactional accounts. This position will be tasked with cold calling, following up on leads, handling incoming inquiries, providing estimates, and closing sales. The Inside Sales Lead is a member of the Growth team, and reports to the Sr. Director of Growth Services. The ideal candidate must be energetic, well-spoken, and eager to close sales and increase revenue. This position will be based out of Spencer Technologies’ Global Headquarters in Medway, MA.

Core Duties:

• Source new sales opportunities through inbound lead follow-ups and outbound cold calls and emails.

• Research accounts to identify key players and generate interest.

• Perform effective presentations to prospects.

• Achieve quotas.

• Route complex and strategic opportunities to the appropriate business development manager for further development and closure.

• Contact regular and prospective clients to check in on their needs.

• Understand the needs and expectations of the clients and provide relevant solutions/services.

• Recommend services to clients, based on clients' needs and interests.

• Answer clients' questions about services and pricing model.

• Provide estimates, quotes and bids that meet specific client needs while maintaining a healthy margin.

• Responsible for closing sales deals and achieve client satisfaction.

• Establish and maintain friendly ongoing professional relationships with clients.

• Perform administrative duties, such as preparing sales forecasts and reports.

• Build steady pipeline and client rapport.

• Maintain records of client contacts.

• Provide on-going updates regarding sales opportunities, client concerns and other relevant information, to facilitate/track business.

• Keep updated records of win-loss sales activities.

• Maintain up-to-date knowledge of service offerings.

Basic Qualifications:

• Proven sales experience.

• Exceptional client service.

• Track record of over-achieving quota.

• Fast-paced, goal oriented who can provide world-class service to our clients.

• Able to learn products, sales processes, and systems.

• Effectively initiate and manage outbound/inbound sales calls and emails.

• Engage in consultative selling dialogue with emphasis on business impact (ROI, etc.).

• Flexible and open to take on new assignments as needed.

• Working knowledge of Microsoft Word, Excel, Access, and Outlook.

• College degree is preferred.

• This position has limited travel, but candidate must be willing to travel as required.

• Exceptional verbal and written communication skills with high level of confidence.

• Strong phone presence.

• Active listening skills.

• Multi-task, prioritize and manage time effectively with a sense of urgency.

• Great client service skills.

• Enjoy selling.

• Strong teamwork skills.

• Problem solving/analytical skills.

• Solid time management and organizational skills with ability to follow through.

• Self-motivated with a high degree of initiative, and ability to work unsupervised.

• Excellent negotiation skills.

• Creative thinking and problem-solving skills.